Everest Fleet Scales Up Business and Achieves a 5X Increase in Driver Recruitment

About Everest Fleet

Everest Fleet Pvt Ltd, established in October 2016, is a fleet management company with a strong presence in the market. With over 10000+ cars currently operating on Uber in Mumbai, Delhi, Bengaluru, Hyderabad, Pune, Kolkata, and Chennai, Everest Fleet has established itself as a leading player in the fleet industry.

• Managing Growth, Scaling Infrastructure &
  Optimizing Operations.

• Inefficient Driver Management

• Inaccurate Reporting

• Lost Revenue from Missed Calls

Managing a huge fleet of vehicles across India requires a constant supply of drivers which is a huge challenge considering the high attrition and frequent churn in the cab aggregator industry. Moreover, hiring and onboarding new drivers is also a time-consuming, resource-intensive, and continuous process.

Ameyo Emerge (Cloud Contact Center Solution)

Ameyo Emerge provided Everest Fleet with a powerful, cloud-based contact  center solution that enabled the team to handle high volumes of calls while maintaining a consistent level of service. 


The solution  provides real-time monitoring and reporting to track key metrics like call volume, call duration, and agent performance to optimize their operations.

Truecaller Services

Everest Fleet was able to enhance their call pick rate and brand identity with the implementation of Truecaller services.. Through the advanced call filtering and identification features, Everest experienced a drastic reduction in spam calls, leading to improved customer experience.


With unified reporting, Everest Fleet is able to view the entire process under one dashboard, providing them with greater visibility and control over their operations. 

Today, the company handles an inbound call volume of 5000 across four cities and has 150 users operating across its locations

I like the Missed Call Solution that automatically dials any missed inbound calls and directs them to my agent.  The Predictive dialing feature allows us to adjust the dialer settings and prioritize dialing based on preferences. We can easily increase the dialing ratios and manage agents' assignments to campaigns and queues. These features are not readily available in conventional call centers.

Vivek Jagasia

Head of Contact Center - Everest Fleet Pvt. Ltd.