Ameyo Emerge provided Everest Fleet with a powerful, cloud-based contact  center solution that enabled the team to handle high volumes of calls while maintaining a consistent level of service. 

The solution  provides real-time monitoring and reporting to track key metrics like call volume, call duration, and agent performance to optimize their operations.

Truecaller Services

Everest Fleet was able to enhance their call pick rate and brand identity with the implementation of Truecaller services.. Through the advanced call filtering and identification features, Everest experienced a drastic reduction in spam calls, leading to improved customer experience.

Reporting

With unified reporting, Everest Fleet is able to view the entire process under one dashboard, providing them with greater visibility and control over their operations. 

Today, the company handles an inbound call volume of 5000 across four cities and has 150 users operating across its locations