Dr. Batra's is amongst World's largest homeopathic chain of clinics dedicated to the practice of classical homeopathy and conducting continuous medical education for the in-house doctors. They are committed to offering the best of quality treatment and have set up international standards in homeopathic practice. The chain has grown from just a single clinic in Mumbai to over 200 clinics globally, with 400 doctors & having over 1.5 million patients treated so far.
Dr. Batra's Homeopathy faced challenges in establishing a consistent and authentic brand identity, differentiating from unverified communications, and enhancing successful call connections. Additionally, they grappled with the lack of tools to analyze and address the root causes of customer spamming.
Truecaller’s verified brand identity solution significantly enhanced Dr. Batra's brand management and protection, offering robust spam management. Alongside this, the implementation of comprehensive monitoring and tracking dashboards provided an in-depth view of their communication strategy’s effectiveness.
Using Truecaller’s brand identity solutions provided by Ameyo, we were able to increase our overall connect rate by 7-8%.
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