Virtual Session | Live Product Walkthrough
Beyond QA: Building Intelligence Into Every Conversation
How AI turns customer interactions into insights for CX, operations and compliance
November 24th, Tuesday
EAT 2:00 PM | GST 3:00 PM
Your contact center knows more than your dashboards do
Every day, customers tell you exactly where things are breaking, what they need, why they churn, where agents struggle, and what is driving repeat contacts.
Your Exotel contact center already captures every one of those conversations. The problem? Traditional QA only listens to a small sample. When you’re reviewing 2–5% of conversations, you’re not measuring quality. You’re estimating it.
Join fellow Exotel customers from UAE, KSA and Africa for an exclusive, practical conversation on what changes when AI analyzes every conversation, not just the ones selected for review.
We’ll explore how leading businesses are moving from manual quality checks to continuous conversation intelligence, and what that means for customer experience, compliance, agent performance and business decisions.
Walk away with more than ideas
A clearer view of 100% QA
Understand what full conversation coverage can unlock across quality, compliance, coaching and CX.
A practical CQA walkthrough
See how AI analyzes conversations and surfaces the signals your teams need to act on.
A quality profile for your business
We’ll set up a quality profile so you can explore CQA using your own business context.
Free CQA credits
Take the platform for a spin after the webinar and see what your conversations are telling you.
Meet the speakers
Every unmonitored conversation is a missed signal
See what CQA catches in the 97% you're not reviewing.
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