Why verify your COD orders?

Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.

Cut operational losses using COD verification

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Advantages of using Exotel
to verify your COD orders

Prevent cancellation & bogus deals

Verify that a customer has legitimately placed an order by generating an automated call. Businesses saw a 30% reduction in returns after implementing our solutions.

Reduced operational costs

By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries

Improve Operational Efficiency

Automating the process of verification backed by technology improves the operational efficiency of your business

How It Works

Automated call on placing a COD order

An automated call is triggered when a COD order is placed to verify the order and number

Your server sends the info to Exotel

Your server sends the customer number and call flow to be played in the automated call.

Exotel dials the customer

Exotel calls the customer with an automated voice call instantly to verify the order.

Order verified

Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.

Who should use it?

All E-commerce and 3PL companies that allow cash on delivery can use this solution.

Zivame uses Exotel for COD verification

Here’s how Zivame uses Cash on Delivery verification via missed calls and SMSes

The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company ?

1

Highly Secure

ISO 27001:2013 certified information security management system

2

Superior Quality

Best success rates, voice quality and reduced latency

3

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

4

Patented Solutions

Gain competitive advantage from patented products

5

Scale at Ease

Grow at will, expand without worrying about infrastructure

6

Best Support

24×7 customer support via phone, email and Twitter

Powering 7000+ Businesses in 60+ countries

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