Programmatically control voice calls. Make, receive, and monitor calls using Exotel’s RESTful APIs.

Why use Voice APIs?

Voice is the best way to communicate with your customers. It is personal, quick, and above all, human. Our voice APIs allow you to manage, monitor and trigger voice calls programmatically. With Exotel’s Voice APIs, you can integrate voice calls with your CRM, Helpdesk, apps, websites, etc. for a better customer experience.

Features

Call & SMS campaigns

Bulk calling & SMSes with dynamic or static content.

Virtual Number Allocation

Buy, fetch, and remove/assign virtual numbers to call flows dynamically.

Click-to-Call

Enable calling from within your website or app.

Passwordless Authentication

Authenticate users via missed calls using our patented product nOTP.

Monitoring Virtual Number Uptimes

Monitor the health of your Exophones and receive real-time alerts if the number goes down.

Cost-Effective Number Mapping

Use a limited pool of virtual numbers to manage customer conversations and save cost.

EXPLORE OUR API’S NOW!

EXPLORE OUR API'S TODAY

Trusted by

The Exotel Advantage

1

Highly Secure

ISO 27001:2013 certified information security management system

2

Patented Solutions

Gain competitive advantage from patented products

3

Superior Quality

Best success rates, voice quality and reduced latency

4

Scale at Ease

Grow at will, expand without worrying about infrastructure

5

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

6

Best Support

24×7 customer support via phone, email and Twitter

Advantages of Using Exotel’s REST APIs

Enable customers to self-serve

Automate responses to common customer queries & enable them to perform basic operations using IVR like finding out their bank balance, cancelling a ticket, etc.

Safeguard customers’ privacy

Using number masking, you can safeguard the privacy of both the callee and the caller. Contact details of both parties are hidden behind a virtual number.

Increase productivity

Leverage our click-to-call API to integrate telephony with your CRM, helpdesk or app. Make calls at the click of a button, without having to dial any numbers manually.

Enhanced call tracking

Exotel records and monitors every call made. With our call details API, you can fetch call details automatically for increased visibility and insight.

Build dynamic call flows

Programmatically decide call flows based on your customers’ input. Route calls to the right agent/department instantly.

Integrate Voice Into Anything You Build

Weave voice calling right into the fabric of whatever you’re building. With our extensively documented and easy-to-understand APIs, developers can get started with an integration instantly.

EXPLORE OUR VOICE CALL API’S NOW!

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