Elevate Your Business Communications with India's Premier Cloud Telephony Solution 

Experience an effortless transition to a sophisticated, yet user-friendly communication system in under an hour with AI-powered cloud telephony

Facilitate remote work, slash operational costs, and amplify productivity, all while enhancing customer experience.

Transform your business communication today!

Drive Reliable and
Trusted Engagement at Scale

125 Million+

Hours of call
duration

 

4 Billion+

Queries resolved
by AI bots

21 Billions+

Annual engagements over voice, messaging & video

1,15,000+

Agents on cloud

What is cloud telephony?

Cloud telephony shifts your business phone system to the cloud, offering an efficient, cost-effective way to manage calls. It provides scalable, high-quality communication without the need for extra infrastructure or capital expenses. 

How can I use Exotel
for my business?

Protect Customer Privacy

Link vendors and customers without sharing personal numbers with our patented Phone Number Privacy solution.

Instant Updates

Keep customers informed in real time in real time, using our automated IVRs, Voice Bots & Voice Blasts.

Enhanced Privacy with OTP

Boost your business's privacy with two-factor authentication via call or SMS OTP.

 

Automated Communication

Set up automated calls and SMS based on customer actions, saving manual effort.

 

Seamless Vendor Connections for Marketplaces

Efficiently connect clients with vendors while ensuring accountability and privacy.

How is AI & Cloud Telephony Transforming Business Communication?

Cloud telephony overcomes the limitations of traditional phone systems by:

Streamlining communication

Set up call centers with no infrastructure costs, offering a more efficient and organized way for businesses to communicate.

Driving innovation

Facilitates the creation of innovative solutions such as automated calls, number masking, and IVR systems, addressing real-world challenges.

AI led summary

Each conversation is backed by AI-led transcripts, intent, and sentiment analysis.

Advantages Of A Customer Call Center On The Cloud

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Cost-Effective

Saves on infrastructure and hardware costs, with a pay-for-what-you-use model.

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Easily Scalable

Adjusts quickly to changing call volumes, allowing for easy scaling up or down.

 

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Remote Work Friendly

Accessible from anywhere, facilitating remote work and  a wider talent recruitment.

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Automatic Updates

Maintenance and software updates managed by the cloud provider.

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Seamless Integrations

Integrates with other cloud-based tools like CRM and analytics software.

 

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Enhanced Customer Engagement

Features like AI-driven insights and IVR improve service quality.

 

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Robust Privacy

Advanced security measures and compliance protocols are in place.

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Real-Time Analytics

Offers instant access to data and insights for informed decision-making.

Powering 7000+ Businesses in 60+ countries

Customer Experiences That Speak Volumes

Explore Exotel's offerings and elevate your business communication today.

Exotel is reshaping cloud telephony in India, offering scalable and innovative communication solutions for businesses. Our services, including voice, SMS, and API integrations, are key for improving customer engagement and efficiency.

 

Get Started

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