Exotel appoints Manpreet Madaan as VP of Revenue Operations

Media Mentions

July 11th 2022, Bengaluru:

Bengaluru-based customer engagement platform Exotel announced a new addition to its leadership by appointing Manpreet Madaan as VP of Revenue Operations.

In her new role, Manpreet would establish world-class Sales excellence through solid Revenue Operations processes. Exotel’s growth is led by large, strategic GTM, Sales, and revenue teams.  By optimising end-to-end Sales ops through automation, tools, and processes, Madaan would aim to boost revenue and day-to-day efficiencies.

A Chartered Accountant by profession, Manpreet possesses 25 years of strong expertise in the fields of Business Planning, GTM Operations, Strategy, Program Management & Finance. She joined Exotel from UIPath, an automation company where she contributed to various phases of the company – from early growth start-up to one of the most successful tech IPOs of 2021. Madaan has a demonstrated history of working in global technology companies including Airtel, Microsoft, and Oracle.

Sachin Bhatia, Chief Growth Officer, Exotel commented “Last 2 quarters have seen Exotel expanding teams across the functions. Growth is an area where we have made significant investments, and teams have grown by more than 4x in the past 2 quarters. Manpreet comes on board with a wealth of experience in running Revenue Operations. I look forward to building a world-class growth team that is data-driven and strives for excellence with her support and insights“.

Commenting on her new role Manpreet said “I am so thrilled and excited to be part of the Exotel journey where the opportunity is immense. The company provides an unparalleled customer experience in the world of CPaaS, CCaaS and Conversational AI bringing all the goodness of the 3 organizations Exotel, Ameyo & Cogno AI together building a solid value proposition for the customer. I am looking forward to building the team from the ground up and contributing to the success of the #OneExo”

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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