Ameyo, An Exotel Company, and WhatsApp launch series Of Events for CX Leaders in India

Media Mentions

Benguluru, India, Sept 09, 2022:

Ameyo, an Exotel company, in partnership with WhatsApp is set to host a series of events for CX Leaders to showcase how businesses can drive the future of their customer engagement with WhatsApp Business Platform. The sessions titled “CX Master Summit” aim to gather CX leaders from brands across industries for a critical discussion on the latest trends and strategies for delivering unmatched customer experiences as customers are increasingly resorting to digital channels to navigate through their lives.

With a user base of more than 2 billion across the globe, WhatsApp is one of the most used instant messaging platforms today. WhatsApp Business Platform is an enterprise solution that allows businesses to communicate with new and existing customers on WhatsApp in a simple, secure and reliable way. 

Connecting with customers on their preferred communication channel to provide excellent customer service is key to building a brand’s reputation and loyalty/ customer stickiness and long term success. According to an industry survey, 75% of customers are willing to spend more to buy from businesses that give them a good customer experience.WhatsApp is a channel that consumers prefer to  use over email and live chat.

Ameyo’s ‘CX Master Summit’ sessions will discuss how WhatsApp Business Platform can be leveraged to provide an advanced experience to customers using WhatsApp. The series comprises events at three locations. After successfully completing the event in Bangalore (August 26th) and Delhi (September 1st), the next event is slated for September 22nd in Mumbai.t. More details available here.

“Customers today expect to communicate with businesses the way they communicate with their friends. With enhanced capabilities of WhatsApp, and AI powered Customer Engagement Platform, Ameyo is providing ease of customer experience to various business verticals like Healthcare, Insurance, Travel, BPO, Telecommunication, E-Commerce, and Education. We have already observed an uptake in a variety of use cases like Support and Enquiry and we believe this channel can increase conversion/speed of response and reduce the cost of engagement for businesses,” said Sachin Bhatia,Co-Founder, Chief Growth Officer, Exotel 

About Ameyo

Ameyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo’s robust platform is available for on-cloud and on-premise implementation with private, public, as well as hybrid instances. It has pre-built integrations with all major industry-grade CRMs. Ameyo provides strong omnichannel capabilities of Voice, IVR, ACD, dialers, email, chat and social media such as WhatsApp, Instagram, Google Playstore, Twitter, and Facebook added with Channel Addition Framework.

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About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

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