Transform interactions into meaningful dialogues with AI-driven contextual customer engagement platform.

Cutting through the noise to deliver personalized experiences.

Deliver Context-Aware Customer Conversations across Sales, Marketing and Customer Support

20 Bn+

Annual engagements over voice, messaging & video

1,15,000+

Agents on cloud

4 Billion+

Queries resolved by AI bots

125 Million+

Hours of call duration

700 Million+

People connected

Build Engaging Experiences for Each Customer With CX Solutions That Build Trust and Loyalty

Voice

Scale business communication with the most reliable and easy-to-use platform. Enable remote workers, field agents, and employees at their desks, to connect with customers across locations and devices, over IP or PSTN networks in a secure, fully compliant, and cost-effective manner.

GenAI Powered Contact Center

Empower support agents with the right context, data, and support channels and help them win customers for lifetime. Monitor agent productivity, ongoing call center activities, customer feedback, and more in a single dashboard view.

Messaging

Scale conversations, CX and customer retention with the most reliable omnichannel messaging solution that brings channels, data and insights into one place.

The House of AI

Transform customer conversations into engaging, human-like experiences. Our AI-platform goes deep into understanding context, sentiment, and intent, enabling dynamic, personalized conversations that boost engagement and loyalty.

One Platform to Power Solution for Every Industry

Lead the way with data, context, and insights

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Marketing Campaigns

Power your campaign with right channels, audience segmentation, deep analytics with GenAI powered marketing platforms reducing CAC by 5-8%.

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Sales Conversation Platform

Leverage advanced AI, multi and omnichannel communication for data-driven Sales and improve conversions by 10-30%.

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Last Mile Delivery

Enhance last-mile delivery with privacy-focused communication and scam-prevention features, boosting trust and efficiency.

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Collections

Streamline your collections process with clear communication and timely reminders improving conversations by 22%.

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Customer Service

Drive-Context aware conversations across multiple channels at ease boosting CSAT by 60% with context-aware customer engagement platform.

Enterprise Benefits with Exotel’s Customer Engagement Platform

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AI-Powered Omnichannel Contact Centre

From telco lines to scalable, compliant, AI-powered contact center setups, with Exotel, you get everything in one place.

Communication API Suite

Build personalized customer conversations  at every touchpoint using multi-channel clean APIs and no code apps.

AI-powered conversation platform

Enable fast, engaging, and AI-powered conversation on WhatsApp and other platforms.

Measurable CX Outcomes With Exotel

44%


Increase in lead conversion rates

30%


Reduction in call centre costs

4X


Improvement in customer support agent efficiency

60%


Improvement in customer satisfaction (CSAT)

Proud to be Leader on G2 Crowd

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