Turn customer interactions into opportunities.

Enhance customer experience, boost repeat sales, and build loyalty with AI-powered, next-gen support. Provide your agents with the context, data, and channels they need to win customers for life.

 

    Making a Difference With the Context-Aware Customer Engagement Platform

    20 Bn+

    Annual engagements over voice, messaging & video

    1,15,00+

    Agents on cloud

    4 Billion+

    Queries resolved by AI bots

    125 Million+

    Hours of call duration

    700 Million+

    People connected

    The Exotel Conversation Context

    Deliver Exceptional CX Across Customer’s Preferred Mediums Across Sales, Support and Marketing

    Support and reach with Context

    Turn support conversations into sales opportunities. Boost repeat sales and loyalty purchases with AI-powered next-gen support experience. Power support agents with the right context, data, and support channels and help them win customers for lifetime.

    Connect with Context

    Reach millions worldwide with the most reliable and scalable Voice platform. Connect with customers across locations and devices, over IP or PSTN networks in a secure, fully compliant, and cost-effective manner

    The Engine for Customer Engagement

    Transform customer conversations into engaging, human-like experiences. The House of AI goes deep into understanding context, sentiment, and intent, enabling dynamic, personalized responses that boost engagement and loyalty.

    Support and reach with Context

    Turn support conversations into sales opportunities. Boost repeat sales and loyalty purchases with AI-powered next-gen support experience. Power support agents with the right context, data, and support channels and help them win customers for lifetime.

    Connect with Context

    Reach millions worldwide with the most reliable and scalable Voice platform. Connect with customers across locations and devices, over IP or PSTN networks in a secure, fully compliant, and cost-effective manner

    The Engine for Customer Engagement

    Transform customer conversations into engaging, human-like experiences. The House of AI goes deep into understanding context, sentiment, and intent, enabling dynamic, personalized responses that boost engagement and loyalty.

    Everything you need to run high performing CX operations

    Advanced Dialer


    Dial strategically as per the contact’s past behavior, the time when they are most likely to pick up and equip agents with all the right details before they start the conversation.

    Smart IVR


    Pick from single and multi-level IVR to suit different use cases and create customized IVR flows with personalized messages.

    Auto Call Distributor


    Increase customer loyalty, retention, and recurring revenue by prioritizing high-value customers.

    Business Phone System


    Reduce hardware and maintenance costs and gain more agility. Use the phone system hosted on the cloud.

    Reports and Dashboards


    Stay up-to-date on your contact center performance with access to agent reports, call analytics, and customer conversations in one place.

    Integrations


    Access and use relevant information from various data sources on a unified platform to improve business productivity and agility.

    AI Voice Assistant


    Always available, it handles tasks with ease and learns continuously to make every customer conversations more meaningful and personal.

    Virtual Chat Agent


    Harnessing the power of Gen AI technology, the bot excels in intent recognition and executing intended actions through API integration, ensuring clear and effective dialogues.

    Boost Your Business with AI-Powered Customer Engagement Platform

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    Exotel is a leading Connected Customer Conversation Platform

    Proud to be Leader on G2 Crowd

    Drive Reliable and Trusted Conversations at Scale

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