Contact Center Solution for Businesses

Deliver seamless omnichannel customer experience with Exotel’s Contact Center Solution. Drive inbound and outbound calls, SMS, WhatsApp, live chat and even video conferencing — all from one convenient interface.

    What is a contact center solution?

    Contact center software solution is a modern-day software that empowers enterprises to manage omnichannel customer support from one place. Using a contact center solution, agents will have a 360-degree view of every customer, enabling them to address queries quickly and effectively.

    What features does a
    contact center solution have?

    Omnichannel Customer Engagement

    Manage SMS, WhatsApp, voice calls, video conferencing and more from one interface.

    Complex Integrations

    From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels into one interface.

    Multi-level IVR

    Personalise your welcome message, and route the customer to the right agent seamlessly.

    Automated Calls and SMS

    Streamline your process and save agent time with automated SMS, pre-recorded calls and auto-dialers.

    Call Recording

    Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.

    Drag-and-drop IVR Builder

    Build your call flow, set up voicemail, custom greetings etc., without needing a developer.

    Drive Reliable and
    Trusted Engagement at Scale

    21 Billion+

    Annual engagements over
    voice, messaging & video

     

    1,15,000+

    Agents on

    cloud

     

    4 Billion+

    Queries resolved
    by AI bots

    Exotel's Omnichannel Contact Center Software - The Smart Choice for Enterprises

    Robust End-to-End Security

    Exotel prioritizes security with enterprise-level measures. It's PCI DSS compliant across India, Asia Pacific, Africa, and the Middle East, and holds ISO 27001 & ISO 27018 certifications. We follow strict development, delivery, and certification processes, ensuring safety with periodic VAPT certification. Your security is paramount, adhering to CVSS standards.

    Effortless Cloud Deployment

    Exotel's contact center software guarantees cost-efficient scalability. Bid farewell to infrastructure costs while ensuring VPN security. Seamlessly manage operations with our secure Cloud-based Call Centre Software.

    Customer Engagement Expertise

    With years of experience, Exotel excels in customer engagement. Elevate interactions across channels - voice, email, chat, social media, video chat, and messaging - for lasting satisfaction and success.

    Global Brands Depend on Exotel

    Trusted by 7,000+ brands across 60+ countries, Exotel delivers reliability. From BFSI to Aviation, our 24/7 support via regional partners guarantees your triumph.

    Flexible Pay-as-You-Go Model

    Exotel's pay-as-you-go payment model ensures flexibility and cost-effectiveness. Scale efficiently and manage expenses while meeting your specific needs.

    Built for enterprises to win customers for life

    Customer Experiences That Speak Volumes

    FAQs:

    Contact center solutions typically offer a range of features, including call routing and distribution, interactive voice response (IVR) systems, automatic call distribution (ACD), multichannel support, agent performance tracking, real-time analytics, CRM integration, workforce management, and reporting tools. These features collectively enable efficient customer support and engagement.

    Yes, contact center solutions are available on various scales to cater to businesses of all sizes, including small businesses. There are cloud-based solutions that offer flexibility, scalability, and cost-effectiveness, making them accessible to smaller organizations. These solutions allow businesses to provide professional customer support without the need for extensive infrastructure or IT resources.

    1- Improved Customer Experience - Enables personalized interactions by accessing customer history and information.

    2- Omnichannel Support - Allows customers to reach out through their preferred channels (phone, email, chat, social media, etc.). 

    3- Efficient Call Routing - Minimizes transfer times and enhances first-call resolution rates.

    4- Real-time Analytics - Enables data-driven decision-making for process improvement.

    5- Scalability and Flexibility- Scales up or down without major infrastructure changes.

    6- Remote Agent Access - Allows agents to work from different locations, enhancing workforce flexibility.

    7- Integration with CRM - Integrates with CRM systems to access customer data and delivers context-rich interactions for more effective problem-solving. 

    8- Automation and Self-service - Implements Interactive Voice Response (IVR) systems and chatbots for automated queries. 

    9- Enhanced Reporting and Analytics - Generates detailed reports on call metrics, agent performance, and customer behavior. 

    10- Reduced Costs  - Optimizes agent utilization, leading to cost savings and better resource allocation.

    Don’t take our word for it. Get proof of value and platform in this exclusive Exotel demo.

    Request for demo

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