Customer Story
Truecaller's Support Evolution: Voice Streaming Platform Drives 99.9% Uptime Across 5000 Virtual Numbers
After Exotel
Before Exotel
Client Testimonial
Partnering with Exotel has been transformative for Truecaller's AI-powered Assistant. Their scalable Voice Streaming platform and virtual number provisioning have been critical in bringing our AI-powered call management vision to life. With Exotel's robust infrastructure, we've been able to offer our premium users enhanced caller identification and spam detection services at scale. The seamless integration across platforms and reliable performance have significantly improved our users' experience, giving them more control over their communication. Exotel's solutions have truly helped us take caller identification and spam protection up a notch.
Raphael Mimoun
General Manager & Director Of Product
Truecaller Israel
About Truecaller
Truecaller is the leading global communications platform, trusted by over 420 Million users worldwide. Known for its ability to identify unknown numbers and block spam, Truecaller has made daily communication easier and safer for users across the globe. To take this a step further, Truecaller acquired CallHero in January 2022, an AI-powered smart agent and advanced assistant, designed with user protection in mind.
Tackling Call Management Hurdles Head-On
Truecaller aimed to further enhance its AI Assistant capabilities, focusing on scalability and integration across various platforms. The challenges that came with it impeded the effective deployment of this innovative feature, potentially impacting user experience and the company's competitive edge in the telecommunications industry.
Challenges
Stable Hosting Solutions
Handling millions of calls simultaneously without performance degradation or latency issues. Any downtime could lead to unfiltered spam calls reaching users, undermining the core value proposition.
Multi-Platform Integration
Seamless integration across different mobile operating systems, device types, and telecommunications networks while complying with diverse regulatory requirements across regions.
High Call Volume
Balancing accuracy and efficiency to filter spam calls effectively while ensuring legitimate calls weren't mistakenly blocked, adapting to evolving spam tactics in real-time.
The Solution
Scalable Voice Streaming Platform
Exotel's Voice Streaming platform delivered high availability and low latency for real-time call screening, handling peak volumes without degradation while integrating seamlessly with existing infrastructure.
Virtual Number Sourcing
Sourced approximately 5,000 virtual numbers enabling efficient call routing, seamless transfers, and comprehensive recording capabilities with scalable infrastructure for future expansion.
Results
Qualitative Gains Experienced with AI Calling
Exotel's AI-powered communication platform delivered transformative improvements in caller engagement and spam protection, enabling Truecaller to enhance user experience while maintaining the highest standards of security.
Improved Caller Interaction
Exotel's advanced communication platform enables AI-powered voice bot to deliver seamless, real-time insights, enhancing user engagement. By transforming caller responses into text, users can make informed decisions on engagement, leading to more efficient call management.
Enhanced Spam Detection
Utilizing Exotel's scalable infrastructure, Truecaller has elevated its spam detection capabilities, providing premium users with enhanced security while reducing manual screening. This feature allows Truecaller to strengthen its competitive edge in the crowded communication technology market.
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