Exotel Readies itself for a Larger Global Play. Announces New CFO

Media Mentions

July 5th 2022, Bengaluru:

Exotel, the leader in the Customer Engagement Platform (CEP) segment in emerging markets, has named Adarsh Dikshith as its new CFO. This is the fourth major leadership appointment that Exotel has made in recent times.

Adarsh comes to Exotel as it seeks to put itself on a hypergrowth trajectory post its $100 Mn fundraising in multiple rounds. While growing at a 70% YoY, the company is making a solid push to expand its global footprint of late. Powering communication to 90% of India’s consumer unicorns, Exotel is already a leader in the emerging markets and is aggressively pressing its advantage through strategic investments. For example, the company recently acquired a virtual telecom operator license from the DoT (Department of Telecom) India.

Adarsh brings in more than 24 years of experience where he helped companies evolve and scale their growth beyond their geographies and maturity stages. He has driven Financial transformation serving as CFO with software and finance companies like Blue Yonder, Allianz, and The Math Company. Adarsh joins Exotel from HighRadius, where he focused on leading the Finance organisation in designing and preparing to go public.

“We are in the business of driving the future of customer engagement technologies in emerging markets. We are building products that will significantly enhance automation for our customers who have so far been underserved with sub-par solutions,” said Shivakumar Ganesan, Co-founder & CEO of Exotel. He added, “Adarsh has a lifetime of experience in capital allocation on behalf of world-class enterprise SaaS companies. With Adarsh, we look forward to shipping high-quality products faster to our users.”

At a current revenue of $60 Mn ARR, the company aims to hit an ARR of $200 million over the next four years.

“The world over, Customers will assume centre stage and hence customer experience will move to the centre of the organisations,” said Adarsh Dikshith commenting on his new role. “Exotel understands the need for and importance of seamless customer engagement and experience across a multitude of channels and customer touch points. With its category-leading full stack product suite, Exotel is decisively well placed to assume market leadership – domestic and international – in this space. I am excited and eager to be part of the accelerated journey of profitable growth and market leadership.”

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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