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Overview

Join Exotel and the Future Communication Company (FCC) for an exclusive roundtable event in Kuwait designed for visionaries in Customer Experience, Business, and Technology. Discover how a seamless blend of AI and human insights can transform customer engagement across industries. This event focuses on actionable strategies to personalize, observe, and automate interactions to drive exceptional customer experiences.

Key Insights

Personalization at Every Touchpoint

  • Learn to create personalized experiences throughout the customer journey.
  • Implement context-aware contact centers for meaningful interactions.

Enhanced Observability with Conversation Quality Analysis (CQA)

  • Track and analyze customer-agent interactions to improve service quality.
  • Utilize CQA insights to enhance agent performance and customer outcomes.

Efficiency through Automation with Voice Bots

  • Discover how voice bots handle routine queries, freeing agents for complex tasks.
  • Streamline operations to enhance customer satisfaction with instant support.

Data-Driven Decision Making

  • Leverage AI insights for proactive strategy adaptation based on customer behavior.
  • Make informed decisions that align with evolving customer needs.

Speakers

GHASSAN QASEM

IT & Communication Manager
Ali Alghanim and Sons Automotive Company

AYMAN HAFEZ

Contact center Manager
IKEA

Amal Khreich

CRM & Loyalty Manager Marketing
Gastronomica

Ms Youhan Muhammed

Senior Business Analyst - Store Applications & Customer Experience
Al Ghanim Industries

SACHIN BHATIA

Co-founder & CGO
Exotel

MOHAMMED ISMAIL BLUSHI

Head of Sales - EBS
FCC

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Moderator

NIK SHARMA

Sr. Director - KSA/MENA
Exotel

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Event Schedule

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