Concurrent user pricing is based on the maximum number of users active at the same time, which is ideal for teams with rotating shifts. Named agent pricing, on the other hand, charges per designated user, making it suitable for teams with fixed user roles.

Absolutely! Exotel ECC is designed to scale with your business. You can easily add more users, channels, or features as your needs evolve, with pricing adjusted accordingly.

Absolutely! Exotel ECC is designed to be flexible. You can add or remove features, integrate with other tools, and tailor the platform to suit your specific business processes.

No, Exotel is committed to transparent pricing. All potential charges, including usage-based fees, are clearly outlined during the consultation. If you have any questions, our team is here to clarify.

We utilize high-quality voice infrastructure with redundant networks to ensure clear and reliable call quality. Our platform is continuously monitored to maintain optimal performance.

Implementation time can vary depending on your configuration needs. Standard setups can often be completed within days, while custom implementations may take longer. Our team will work closely with you to ensure a smooth rollout.

Getting started is simple. Contact our sales team for a consultation, and we’ll guide you through the setup, configuration, and onboarding process to ensure a seamless transition.

Exotel is committed to providing reliable communication with a 99.99% uptime guarantee. Our platform is built on a robust infrastructure with redundant systems and proactive monitoring to ensure consistent performance. We also have disaster recovery protocols in place to maintain uninterrupted service, giving your business a dependable solution for seamless customer engagement.

Yes, Exotel has a partner program for businesses looking to resell our solutions. Reach out to learn more about partnership opportunities.