Gati Limited, based in Hyderabad, Telangana, is an Indian logistics company providing express logistics, warehousing, supply chain, air freight, and e-commerce services. To adapt to dynamic operational needs, they sought a flexible solution with a comprehensive reporting system for effective monitoring.
Gati needed a flexible solution that adapts to changing processes. They sought comprehensive reporting with historical and real-time analytics for management monitoring and supervision.
Ameyo's flexible integration with Gati's backend provided a comprehensive single-screen view and customized reports. Real-time analytics through supervisor dashboards streamlined operations, while priority-based routing and blended agent capabilities improved efficiency.
Ameyo empowered Gati with tools for real-time interaction management and adaptability, ensuring optimal performance in changing scenarios.
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