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Intelligent CX for Healthcare

Better patient experiences start with better communication

Exotel powers secure, reliable omnichannel communication across the patient journey, from booking & reminders to follow-ups.

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Trusted by leading healthcare & healthtech organizations

Proven outcomes. Real impact.

JSW MG Motor India Supercharges Service

At JSW MG Motor India, our commitment to delivering exceptional customer experiences drives every decision we make. When we identified the need to streamline our customer communications, we sought a partner who shared our vision for service excellence. Through our collaboration with Exotel, we've transformed our customer service operations. The centralized system has empowered our 400+ agents to deliver consistent, high-quality service across all touchpoints. We're proud to see a 22% increase in customer satisfaction. The unique virtual numbers for each dealership have reinforced our brand identity while eliminating customer confusion. This transformation has strengthened JSW MG Motor's position as a customer-centric automotive brand, enabling us to focus on what we do best - delivering exceptional experiences to our customers.

Kapil Bajaj

Head - Digital Transformation and Analytics

JSW MG Motor India Pvt Ltd

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Critical journeys Exotel powers end-to-end

  • Appointment scheduling & no-show reduction
  • Patient support & front-desk automation
  • Secure communications
  • Lab tests, reports & care coordination
  • Billing, payments & insurance communication

The issue: Missed calls and forgotten appointments lead to revenue loss and idle clinical capacity.

Exotel enables:

  • Appointment booking via voice, WhatsApp, IVR, and web chat
  • Easy reschedule flows handled by bots or IVR
  • Callback scheduling for abandoned calls during peak or non-operational hours

Providers like Medcare reduced no-show rates by 42%, freeing staff to focus on care instead of follow-ups.

The issue: Missed calls and forgotten appointments lead to revenue loss and idle clinical capacity.

Exotel enables:

  • Appointment booking via voice, WhatsApp, IVR, and web chat
  • Easy reschedule flows handled by bots or IVR
  • Callback scheduling for abandoned calls during peak or non-operational hours

Providers like Medcare reduced no-show rates by 42%, freeing staff to focus on care instead of follow-ups.

The issue: Front desks are overwhelmed with repetitive queries and poor routing.

Exotel enables:

  • Unified contact center across voice, WhatsApp, SMS, email, and chat
  • 24/7 bots for FAQs (timings, locations, services, reports)
  • Smart routing to the right team based on patient type, urgency, or history

Shorter wait times, faster resolution, and higher patient satisfaction.

The issue: Personal number sharing compromises privacy and SOP compliance.

Exotel enables:

  • One-click, in-app calling between patients and HCPs
  • Number masking to protect patient and doctor privacy
  • App-to-app and click-to-call APIs integrated into hospital or healthtech apps

Safer communication and better continuity of care without privacy risk.

The issue: Patients repeatedly call for test status, reports, or next steps.

Exotel enables:

  • Automated notifications for sample collection, test completion, and report readiness
  • Reminder calls/messages for report pickup or follow-up consultations
  • Status updates logged back into hospital or lab systems

Fewer inbound calls and smoother diagnostic journeys.

The issue: Billing confusion and missed reminders slow collections.

Exotel enables:

  • Automated payment reminders via WhatsApp, SMS, or voice
  • Status updates for billing, refunds, or insurance documentation
  • Contextual routing to billing teams with full interaction history

Faster collections and fewer billing escalations.

One platform for every customer journey

Hospitals & clinics
  • Appointment booking & reminders
  • OPD/IPD communication
  • Doctor–patient masked calling
  • Post-discharge follow-ups
  • Emergency helpline routing
Hospitals & clinics
  • Appointment booking & reminders
  • OPD/IPD communication
  • Doctor–patient masked calling
  • Post-discharge follow-ups
  • Emergency helpline routing
Diagnostic labs
  • Test booking confirmations
  • Sample collection reminders
  • Report-ready notifications
  • Customer support for reschedules
Diagnostic labs
  • Test booking confirmations
  • Sample collection reminders
  • Report-ready notifications
  • Customer support for reschedules
Healthtech platforms
  • In-app call & chat support
  • Teleconsult coordination (communication layer)
  • Subscription and care-plan reminders
  • Automated patient support via bots
Healthtech platforms
  • In-app call & chat support
  • Teleconsult coordination (communication layer)
  • Subscription and care-plan reminders
  • Automated patient support via bots

Why healthcare teams choose Exotel

With Exotel, reliability is non-negotiable

99.99%

Built for scale with 99.99% uptime

100% patient privacy with number masking

One integrated stack replacing point tools

50% fewer missed follow-ups with trigger-based notifications

AI

AI-powered routing, quality, and agent assist

True omnichannel with one unified view

3x faster emergency response coordination

Ready to reduce no-shows and improve patient satisfaction?

Let’s build the future of customer experience, together

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