Understand what your customers think through automated surveys and feedback.

Why set up automated feedback and surveys for your business?

Continuous real-time feedback from customers is crucial for any business. It has taken a benchwarmer role because most businesses do not have the resources to call up the customers manually. Here’s where automated feedback and surveys can work for you. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality, missed calls to register support… the potential is unlimited.

Why Exotel?

Low Costs

There is absolutely no cost absorbed by the customer. For a business, automated calls saves time and money when compared to conventional survey or feedback methods.

Customized Questions

Integrate with your CRM to ask tailored questions based on your customer’s actions & to obtain a greater response rate.

Analysis

The data gathered can be easily processed, analysed, and stored for future use.

How It Works

1. Bulk Calling/Trigger-Based Calling

Calls are sent out to the numbers from the database provided by the customer or triggered automatically after a service is marked completed by the personnel. 

2. Exotel Calls the Customer

An outbound call is triggered and a predefined IVR call flow is played to the user.

3. User Enters DTMF Codes

Based on the input entered by the user, the smart IVR system will take over or the call gets disconnected.

4. Responses are Recorded in Realtime

The responses entered by the users can be exported to a Google spreadsheet with integration or sent in real-time to an end-point specified by the company.

The Exotel Advantage

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

FAQs

Automated surveys are surveys conducted through automated IVR calls to collect data and feedback. Automated surveys give you continuous real-time feedback from customers, which is crucial to any business. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality and missed calls to register support.

Ola wanted to train their drivers in between cab rides. While videos are used for training them, getting feedback on whether or not they understood the training was difficult to gauge. Solution: Exotel’s automated IVR survey solution helped to get feedback on the training the drivers received. Ola could now tell whether the drivers actually understood the training module or not. What’s even better, they call back only those drivers that didn’t understand the module or had queries about the same.

1. There is absolutely no cost absorbed by the customer. For a business, automated calls save time and money when compared to conventional surveys or feedback methods. 

2. With automated surveys, you can integrate with your CRM to ask tailored questions based on your customer’s actions & to obtain a greater response rate. 

3. The data gathered can be easily processed, analyzed, and stored for future use.

The cost for the automated surveys and feedback service is based on your usage. Contact us to get a detailed description of the pricing for your requirement.

Which Businesses Can Benefit from Automated Surveys and Feedback?

Any company looking to improve and optimize their customer experience and also bring in targeted leads should opt for automated phone surveys via calls or SMS. Some Brands Who Have Implemented Automated Surveys and Feedback

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