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Engineering Blog
Engineering and developer posts from the Exotel team. 10 pages.
Understanding Every Conversation: Smart Assignment and AI Insights in CQA
Patch 4.13.56: Secure Recording Access & Smarter Toolbar Stats
We Taught an AI to Own a Ticket End to End—Without Taking Thinking Away from Engineers
What’s New for Your Team in ECC 6.10: Dashboards, Reporting & Integrations
Set up a voice agent for your phone number in an afternoon
IP allowlisting was slowing us down. Credential auth for SIP trunking is live!
Framework or service? We did both. Here’s when to use which.
One API call. Your AI bot is on the phone.
I gave Claude a phone
Exotel MCP: your AI can now make phone calls