Year In Review
As we begin 2024, we want to say a big thank you to all our
patrons.
Your support last year was amazing, and we're excited to
see what this year brings.
Annual engagements over voice, messaging & video
Agents on cloud
Queries resolved by AI bots
Hours of call duration
People connected
Increase in Lead conversion rates
Reduction in call centre costs
Customer support agent efficiency
Improvement
Customer queries resolved by bot
Embracing market trends and customer feedback, Exotel brings together the Communication
APIs,
Contact Centre Software, and Conversational AI into an omni-channel platform for
frictionless,
context-aware customer conversations across diverse channels.
Catering to every stage, from initial marketing contact to lead gen, to sales conversions, and continuing through post-purchase customer support.
Curated solutions for various industries and customer personas, enhancing relevance and effectiveness.
Exotel, in strategic partnership with Microsoft, launched Direct Routing for Microsoft Teams Phone in India, enabling the IP and PSTN intermix a reality and ease of communication for enterprises.
Leveraging AI-powered tools for smart and automated customer conversations. This can significantly reduce response times, increase efficiency, and offer more personalized customer support.
We believe in making conversations between brands and customers friendly and empathetic.
'The House of AI' integrates traditional Natural Language Processing (NLP) with cutting-edge Gen AI capabilities, optimizing Large Language Models (LLMs) for efficiency, cost, and accuracy.
It supports diverse models for both cloud and on-premise setups, catering to specific needs like transcription, conversation summarization and sentiment analysis, boosting the quality of each dialogue and improving the CSAT scores.
The core of its innovation lies in the deep understanding of context, sentiment, and intent, which is crucial for dynamic and tailored responses.
Intent, vibe, and state ensure contextual and engaging conversations.
Insights-driven responses from agents and bots offer unique, meaningful customer experiences.
Streamlined operations through Gen AI, leading to fluid conversations and cost- effective processes.
Faster problem resolution, 24/7 bot availability, empowered agents, and focus on complex tasks enhance overall productivity.
This voice assistant employs advanced AI for
realistic, emotionally intelligent
conversations
in multiple languages, complemented by
superior audio processing
and interruption
management.
Its key features include command automation
and seamless integration
across platforms,
ensuring reliability and round-the-clock
availability.
Discover its incredible ability to have a
human-like dialogue,
efficient
noise detection,
and smart interruption handling - all powered
by GenAI.
Our AI chatbot offers nuanced, human-like interactions, learning from each conversation to provide context-aware, empathetic responses. It adapts effortlessly to various business needs, ensuring a smooth user experience and dependable performance, scalable to any conversation volume.
ExoInsights streamlines access to information across diverse formats, enhancing the capabilities of assistants and agents with updated, accurate data. It merges advanced GenAI with LLM technologies for efficient and precise knowledge delivery.
This voice assistant employs advanced AI for realistic, emotionally
intelligent conversations in multiple languages, complemented by superior audio processing and
interruption management.
Its key features include command automation and seamless integration across platforms, ensuring
reliability and round-the-clock availability.
Our AI chatbot offers nuanced, human-like interactions, learning from each conversation to provide context-aware, empathetic responses. It adapts effortlessly to various business needs, ensuring a smooth user experience and dependable performance, scalable to any conversation volume.
ExoInsights streamlines access to information across diverse formats, enhancing the capabilities of assistants and agents with updated, accurate data. It merges advanced GenAI with LLM technologies for efficient and precise knowledge delivery.
Exomind API is a user-friendly gateway to integrate large language models into your systems, offering flexibility in model selection and deployment. It caters to efficiency, cost, and accuracy needs, with features like text summarization and sentiment analysis.
We offer comprehensive AI services, including technology consultancy and bespoke implementations. Our focus is on maximizing the use of GenAI technology, ensuring efficient integration into your business processes for enhanced performance.
Our enterprise contact center solution, powered
by AI and backed by a pan-India Unified
License
VNO, enhances operations and customer service
through a comprehensive
omnichannel
framework.
Integrating voice calling in
Microsoft Teams for a
cloud-native, cost-efficient
enterprise communication
solution in India.
Ensuring regulatory compliance,
flexibility, and privacy, this
partnership streamlines
business communication while
cutting costs.
MENA Presence: Exotel introduced cloud services, conversational AI, and omnichannel centers in the UAE, partnering with DU and Etisalat for a secure, sentiment-aware platform.
Advanced communication technologies, including WhatsApp Business Messaging and cloud contact centers, to elevate business efficiency and customer engagement.
Strengthening contact centers and integrating WhatsApp Business, Exotel boosts secure and efficient customer conversations.
We're immensely grateful for the love and support from our customers, who have rated us on G2
and Gartner Peer Insights. Thank you for your trust and feedback.
Gartner,
Peer Insights
Aug 11, 2023
Exceptional Call Centre solution with a dexterous technical support team.
Jan 09, 2024
Exotel is Robust and Versatile Cloud Telephony Solutions
Nov 30, 2023
10/10 services from exotel
Nov 07, 2023
Exotel is A good Omnichannel Customer Engagement Platform
Mentioned in the Competitive Landscape: Conversational AI Platform Providers report by Gartner
Frost’s 2023 Asia-Pacific Cloud Contact Center Customer Value Leadership Award
Mentioned in the the latest 2023 Gartner® Market Share Analysis: Communications Platform as a Service, Worldwide, 2022
Recognized as a Major Contender in the Everest Group's CCaaS PEAK Matrix® 2023
Featured in Frost Radar 2023 for CPaaS
The ET StartUp Awards 2022 under the Comeback Kid category and the ET Future Ready Organisations Awards 2023
For the second time, Shivku, the CEO of Exotel, was acknowledged in the prestigious 40 Under 40 awards
How Is The World Of Customer Service Changing With AI? How Can Brands Create Connected Customer Conversations In Today’s Digital Age? Catch This Special Episode Of CNBC-TV18 & Exotel Present Catalyzing The Future Of Customer Conversations.
Exotel's new flagship offices in Bengaluru and Gurgaon, inaugurated in November and January respectively, symbolize our commitment to innovation, growth, and a vibrant work culture. Designed for nearly 600 innovators, the offices iembody environments that foster creativity and open communication.
The offices feature reading zones for knowledge enrichment and a Fun and Play Area, encouraging free-flowing ideas and unbounded creativity, marking a significant step in Exotel's expansion and cultural ethos.
It was a full house, with some of the brightest minds in tech taking part and redefining the boundaries of what is possible with Generative AI.
After two days of remarkable creativity and fierce competition, we had the winners of the Exotel Gen AI Hackathon.
1st Runners Up - "Kya Tera Kya Mera" Use case - Live Agent KPI Measurements Team Members: Narayanababu Laveti D V, Sahil Rajput, Nayan Jain
2nd Runners Up - "Chat Catalyst 1" Use case: Live Agent Assist on Chat Team Members: Rakshith Shantharaju, Utkarsh Gupta, Abhinav Nimesh
3rd Runners Up - "Team With No Name" Use case: Relationship with Scale Team Members: Varun Raj, Abhinav Parhad
