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AI and Automation

AI conversations that resolve, learn, and scale

Intelligent AI agents automate conversations, execute workflows, and continuously improve quality and outcomes across every touchpoint.

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25B+Interactions a year, trusted by the leading brands.

AI products built for real world outcomes

A modular AI stack designed for intent-driven action, factual accuracy, compliance, and continuous learning.

  • Intelligent Voice Agents
  • Intelligent Chat Agents
  • Conversation Intelligence (CQA)
  • MCP Server (Model Context Protocol)
  • Bot Designer

Voice automation built for natural conversations at enterprise scale.

  • Uses domain-tuned ASR and expressive TTS with noise resilience
  • Handles interruptions, turn-taking, and multi-turn conversations reliably
  • Completes in-call actions by integrating directly with backend systems

Result:

Achieved 50% call pickup rates with sub-3 second response times, with Lower AHT and 60% call containment.

Voice automation built for natural conversations at enterprise scale.

  • Uses domain-tuned ASR and expressive TTS with noise resilience
  • Handles interruptions, turn-taking, and multi-turn conversations reliably
  • Completes in-call actions by integrating directly with backend systems

Result:

Achieved 50% call pickup rates with sub-3 second response times, with Lower AHT and 60% call containment.

Context-aware chat agents that resolve queries and execute actions.

  • Maintains multi-turn, multi-channel memory with real-time sentiment detection
  • Automates tasks by triggering workflows and updating systems through secure APIs
  • Delivers consistent, low-latency responses even during peak traffic and high concurrency

Result:

Faster resolutions, higher CSAT, and fewer conversations escalated to human agents.

Always-on intelligence for quality, compliance, and performance.

  • Audit 100% of conversations across voice and chat, no sampling required
  • Detect sentiment shifts, compliance risks, and performance gaps in real time
  • Power coaching, alerts, and optimization workflows using live interaction data

Result:

Delivered 90%+ KPI accuracy across 50+ metrics, accelerating coaching, strengthening compliance, and improving CX.

The layer that controls how AI understands context and acts in production.

  • Manages prompts, tools, and contextual signals across models and channels
  • Applies guardrails, fallback logic, and policy controls in real time
  • Tracks model behavior, accuracy, latency, and cost at runtime

Result:

Predictable, auditable AI behavior with consistent control across models and use cases.

Design, test, and govern conversational workflows without heavy engineering effort.

  • Build and manage flows using a visual editor with versioning and safe rollback
  • Enforce access control, audit trails, and conversation rules by default
  • Use prebuilt connectors, SDKs, and APIs to integrate with enterprise systems

Result:

Launch complex bots faster, reduce deployment risk, and keep workflows compliant as business needs evolve.

Accuracy, governance, and control

The CX layer your CFO and CIO will both sign-off on, with measurable business impact, enterprise-grade security, and 100% conversation auditing in a single platform.

  • Engineered for enterprise-scale operations

    • Unify voice and chat automation on shared infrastructure
    • Handle high interaction volumes without latency or experience trade-offs
    • Audit 100% of conversations for quality, sentiment, and risk
    • Ensure security, observability, and operational control by default

  • Designed to drive measurable business impact

    • Increase lead conversion, CSAT, and first-call resolution
    • Reduce AHT by understanding intent, not keywords
    • Execute actions by triggering workflows and updating systems
    • Perform consistently during peak demand without degradation

  • Accurate, compliant, and continuously improving

    • Ground responses in verified knowledge using RAG and domain-tuned models
    • Apply human validation where accountability matters most
    • Maintain audit-ready logs with automated compliance enforcement
    • Learn from live interactions through observability and coaching loops

Built for accuracy. Engineered for intelligence

With Exotel, AI conversations are predictable, reliable, and enterprise-ready

99%+

Intent accuracy across enterprise-scale conversations

Natural, context-aware conversations that feel human, not scripted

Enterprise-grade security, governance, and compliance by design

Bring your own LLMs with full control and deployment flexibility

4 Billion+

Conversations successfully handled by AI bots

Real-time AI responses with consistently low latency at scale

Always-on architecture with intelligent failover and resilience

Move from conversations to measurable impact

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