Organize, track and analyse each call made using our powerful outbound calling software. Improve agent productivity, integrate with your CRM and close deals faster.

Drive Reliable and Trusted Engagement at Scale

21 Billions+

Annual engagements over voice, messaging & video

115000+

Agents on cloud

4 Billion+

Queries resolved by AI bots

125 Million+

Hours of call duration

What is outbound call center software?

Outbound call center software helps marketing and sales teams maximise outcomes from outreach campaigns by optimising their efforts. This is possible by using key capabilities, from using automated or predictive dialers, scheduling bulk outbound calls one after the other, to allowing interested prospects to speak to agents and automating responses to repetitive queries.

Improve productivity – close deals faster with outbound call centre software

Increase call pickup rates with Dynamic Caller ID

  • Reach more potential customers and increase conversions .
  • Empower agents to perform complex tasks while a machine make the mundane calls.
  • Build and optimize processes that are cost-efficient .
  • Increase cash flow with scheduled reminders for renewals and payments.

Increase call pickup rates with Dynamic Caller ID

  • Reach more potential customers and increase conversions .
  • Empower agents to perform complex tasks while a machine make the mundane calls.
  • Build and optimize processes that are cost-efficient .
  • Increase cash flow with scheduled reminders for renewals and payments.

Increase call pickup rates with Dynamic Caller ID

  • Reach more potential customers and increase conversions .
  • Empower agents to perform complex tasks while a machine make the mundane calls.
  • Build and optimize processes that are cost-efficient .
  • Increase cash flow with scheduled reminders for renewals and payments.

Features of our outbound call center solution

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Auto Dialer

Give your agent’s productivity a boost by leveraging automated dialling.

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Detailed reporting

Get the complete details of each call made by every agent. Access weekly & monthly reports.

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Dynamic Caller ID

Increase call pickup rates and avoid getting blacklisted by customers.

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Call Recording

Record each call automatically and use these recordings for training, dispute resolution & QA.

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Call Transfer

Transfer calls to the right department/agent within the click of a button.

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Visual Call Flow Builder

Intuitive, no-code drag-and-drop builder for creating custom call flows.

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Multi-level IVR (Smart IVR)

Personalize customer communication & automate tasks with Exotel’s smart IVR.

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CRM Integration

With every call, your agents will get a popup containing the information they need for personalization.

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Live Agent Dashboard

Track and monitor agents’ activities in real-time.

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Conditional Call Routing

Automatically forward calls based on pre-set conditions.

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Well-Documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.

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International Numbers

Use regional numbers from multiple countries for making and receiving calls.

Auto dialer feature for businesses in Outbound Call Centre Solution

Find out how Exotel’s outbound call centre solution works and how you can use it in this video.

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Try our outbound call center software
free for 7 days

Sign up to get free Call & SMS credits

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Cost of Moving Your
Business Communication

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.

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Trusted By

Customer Experiences That Speak Volumes

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

A competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

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Know how a cloud call center software can help your business Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

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+91-8088-919-888

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