A voicebot for the Philippines, built for the BPO floor
Built for BPOs and in-house teams: it speaks the way Filipinos actually speak, English into Tagalog and back, and takes the routine volume off the floor at per-minute cost.
Tailored solutions for enterprises worldwide
140+
languages
<3s
response time
Up to 60%
Tier-1 deflected
24/7
coverage
What is a voicebot?
A BPO voicebot for Filipino and English
The building blocks of Exotel's BPO voicebot
How does a voicebot work?
Automatic Speech Recognition (ASR)
Converts the caller's speech to text across Filipino and English.
Language Detection
Identifies the language on the call.
Natural Language Understanding (NLU)
Reads intent and context, not just keywords.
Dialogue Management
Decides the next step from your knowledge base and rules.
Task Execution
Verifies a customer, books a slot, logs a promise, or transfers to an agent.
Text-to-Speech (TTS)
Replies in a natural voice, tuned for po and opo, in under three seconds.
Where an AI voice agent works in PH call centers
Benefits of a voicebot for BPOs
Speaks Filipino and English
Filipino and English, with po and opo politeness.
Beats per-seat cost
Runs per minute, with no call ceiling.
Always on
Handle calls 24/7 without a night shift.
Deflects Tier-1
Resolve routine calls so agents keep the complex ones.
Data Privacy Act-aligned
Consent, recording, and data-sovereignty options.
Scales on demand
Absorb campaign and seasonal peaks.
The Exotel difference
The comparison every BPO buyer runs
- A human agent carries salary, attrition, and a call ceiling
- A voicebot runs per-minute and scales with demand
- Routine calls get cheaper; agents get pointed at value
Up to 60%
of routine Tier-1 queries deflected
Automated calling in the Philippines, within the rules
- Aligned with the Data Privacy Act and NTC rules
- Consent capture and recording for audit
- Data-sovereignty options for cross-border BPO work
ISO 27001
and PCI-DSS certified
AI and contact center, integrated with your stack
- AI voice and chat agents plus contact center on one platform
- Human handoff with full transcript and context
- Integrates with your dialer, CRM, and telephony
24/7
coverage without a night shift
Frequently asked questions
What is a voicebot?
An AI voice agent that holds a live phone conversation: it understands speech, works out intent, answers from your knowledge base, and can resolve the call or hand off to a human agent. Exotel's handles Filipino and English.
How does a voicebot work?
It converts speech to text, detects the language, reads intent, decides the next step from your knowledge base, acts on it, and replies in a natural voice, usually in under three seconds.
Does the voice sound natural in Filipino and English?
Yes. It handles English and Tagalog, tuned for politeness markers like po and opo.
Is it suitable for BPOs and call centers?
Yes. It is built for outbound and inbound at volume, deflecting routine Tier-1 calls so agents handle complex work. BPOs use it as a delivery tool.
What does it cost versus a human agent?
It runs on a per-minute model and handles routine volume without the per-seat cost or call ceiling of a human agent. We model the comparison on your call mix.
Does it handle Cebuano and other regional languages?
Cebuano and others deploy on a need-based basis with testing before go-live. The platform supports 140+ languages.
Is automated calling legal in the Philippines?
Yes, within the Data Privacy Act and NTC rules on consent, business hours, and disclosure. Exotel supports these with consent capture and audit logging.
Do you offer an AI voice agent for PH BPOs?
Yes. Our AI voice agent for the Philippines (PH) is built for BPO and in-house teams, handling routine calls in Filipino and English so agents keep the complex work.
Hear it handle a real Filipino call
We will run the voice agent in Filipino and English, with the cost comparison modeled on your call mix.
Book a demo