AI contact center software for the Philippines
One platform for voice, WhatsApp, chat, and email, with AI agents, real-time agent assist, and quality analytics on every conversation. Built for BPOs and in-house teams.
Tailored solutions for enterprises worldwide
Up to 40%
lower AHT
Up to 30%
more productive agents
99.9%
uptime
Up to 80%
AI containment
What is AI contact center software?
BPO contact center software, built for the floor
How does AI contact center software work?
How a conversation moves through the platform, from first contact to resolution.
Customers reach out
Calls and messages arrive across voice, WhatsApp, chat, and email.
AI deflects the routine
Voice and chat agents resolve Tier-1 contacts and capture intent.
Routing connects the right agent
Universal routing matches each contact by skill and intent.
Agents handle with AI assist
One desktop shows full context, with next-best-action on the live call.
Every conversation is analysed
Quality analytics scores 100% of interactions.
Insights drive improvement
Findings feed coaching, routing, and automation.
Cloud contact center Philippines: solutions for every team
Benefits of AI contact center software for BPOs
Deflect Tier-1 volume
AI resolves routine calls so agents keep the complex ones.
Lower cost per contact
Automate the routine and cut average handle time.
Higher first-call resolution
Smart routing and agent assist speed resolution.
Full QA coverage
Score every call, not a 10% sample.
Filipino and English
AI agents handle the languages your customers use.
Fast to deploy
Cloud rollout in weeks, integrated with your dialer and CRM.
The Exotel difference
An AI contact center for the Philippines
- AI voice and chat agents resolve the routine
- Agent assist guides live conversations
- One human supervises many bots with AMCC
Up to 60%
of routine queries automated
AI call center solutions Philippines BPOs rely on
- Lower average handle time with real-time assist
- Higher first-call resolution with smart routing
- Full QA coverage instead of a 10% sample
Up to 25%
better first-call resolution
Scalable cloud deployment
- No hardware; add agents from a dashboard
- Integrates with your telephony, CRM, and dialer
- Scales from a pilot to thousands of seats
20,000+
agents on a single deployment
Frequently asked questions
What is AI contact center software?
A cloud platform that runs customer conversations across voice and digital channels, with AI agents, agent assist, routing, and quality analytics built in.
How does AI contact center software work?
Customers reach out on any channel, AI agents deflect the routine, routing sends the rest to the right agent with full context and AI assist, and every conversation is analysed.
Is it built for BPOs in the Philippines?
Yes. It handles high-volume inbound and outbound work in Filipino and English, and integrates with your dialer and CRM.
Does it deploy in the cloud?
Yes. It is a cloud contact center for the Philippines, with no hardware to buy and agents added from a dashboard.
Can it integrate with our tools?
Yes. It connects to CRM, dialer, ERP, and WFM systems over APIs.
How fast can we go live?
Standard deployments run 1 to 2 weeks; larger rollouts take 4 to 6 weeks.
Book a demo
We'll walk you through Exotel contact center software on a working demo, mapped to your BPO use cases, channels, and languages.
Book a demo