VoIP Softphone

Trusted by

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cloud communications
pbx-supplier-india

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Ranjana DK


An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.


Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

What is a softphone?

 

A VoIP Softphone is software that enables you to make & receive voice calls over the internet from any internet-enabled device such as a desktop, laptop, mobile phone or tablet.

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Cloud VoIP phone system

Softphones can be installed and used on any device. The primary screen has a dial pad, just like a telephone, offering an easy-to-use interface to make and receive calls. Softphones offer high mobility and are assigned to a user rather than a piece of hardware, meaning, your agents can access their softphone from any device, anywhere. All they need is a good internet connection to get started.

How does it work?

 

A VoIP Softphone works just like a telephone, except the call is routed over the internet and can be initiated & received from multiple devices.

1

Install the softphone application on your computing device, be it PC, Mac, tablet or mobile phone. You can use it from your browser too. At Exotel, we recommend LinPhone, a popular open-source softphone application.

2

Connect LinPhone with your Exotel account. Detailed instructions are here.

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3

Use LinPhone to make/receive calls and a wide range of other purposes from any device!

Features of a VoIP Call Centre

Easy-to-use

Similar to the telephone. Comes with a dialler, call answer/reject/hold buttons, call transfer, etc.

Memory features

Contact list, address book synchronisation for smartphones, call history, searchability and more.

Call management

Multi-call management, drag-and-drop transfer, automatic call recording, on-demand replay etc.

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Benefits of using a VoIP Softphone

Cost-effective

Avoid the cost and hassle of maintaining physical phones and phone lines. Make high-quality voice calls through the internet from your computing device.

Scalable

Scale your telephony systems effortlessly with Exotel, enabling as many agents as you need to make/receive calls with VoIP Softphones.

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Available anywhere anytime

Your agents can take calls from anywhere in the world, right from their desktop, laptop or mobile device, without needing a physical phone line.

Better voice quality

Get uninterrupted voice quality in all calls, be it voice calls, conference calls or HD video calls.

Collaboration

Your agents can share files, ask questions and speak to each other in real-time right from within the VoIP softphone app.

Secure communication

With SIP TLS, audio and video encryption, and end-to-end encryption for text messages, your conversations are secure from hackers.

FAQs

What is a VoIP softphone?

A softphone is a software program installed in a computer, tablet or mobile device to make calls over the internet without a physical phone connection.

 

How does it work?

Users need to install software on their computing device. Once installed, the software’s interface replicates the features of a telephone such as a dialler, call receive/reject/hold buttons etc. They can use this interface to make calls just like they would on their telephone. These calls are placed via the internet through a telephone service like Exotel.

 

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Why does my business need a VoIP softphone?

Given the need for contact centre agents, sales and service personnel to work remotely today, it is nearly impossible for them to be at a desk attached to a telephone line to speak to customers. Moreover, they might not have telephone connectivity either. In situations like this, VoIP softphones allow them to make calls via the internet from any computing device. They can call anyone over WiFi, even if they do not get a good enough mobile signal in the area.

 

What training do agents need to use a VoIP softphone?

Nothing at all. A VoIP softphone looks just like a regular phone with a dialler, call accept/reject buttons etc. It is intuitive, and agents pick up almost instantly.

 

What kind of businesses will benefit the most from using a VoIP softphone?

Any business that operates a call centre or employs frequent long-distance callers, telecommuters etc., can use VoIP softphones to make/receive calls.

 

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How much do VoIP softphones cost?

They are more cost-efficient than traditional phones. To get a detailed statement of costs, speak to an Exotel expert today.

 

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

24×7 customer support via phone, email and Twitter

Resources

A brief guide to know why your business needs a VoIP phone service

Read Blog

Ebook: A remote working guide for sales and support teams

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Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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