A virtual phone number (aka DID Number) has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want to.
Usually, the simplest way that businesses use a virtual phone number in India is to route incoming customer calls. When a customer calls a business, they play an IVR greeting, ask them who they would like to speak to and forward their calls to the right agents based on the customer’s inputs.
Since all the calls are routed via a virtual phone number, it is also easy to monitor calls for performance. You will be able to understand exactly how many calls are missed, how long it takes for an agent to answer calls, how many minutes your agents spend on calls and even listen to the customer call recordings.
Your entire team can be connected to a single number. No loss of information across multiple numbers.
Automatically redirect customers calls to the right agents based on their requirements
Give your business a professional image without burning a hole in your pocket
Use virtual phone numbers to evaluate the performance of your marketing campaigns
Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Your employees no longer need to be chained to their desks. Remote working becomes a possibility, too
Division between professional and personal calls even on the same device
Scale as you grow without having to worry about infrastructure or maintenance.
Completely customise the system to suit your business needs.
All your customer information and conversations are routed through one number
Features like IVR help you give you customers a unique experience
Handle multiple calls at the same time, track conversations, work more efficiently
Pay as you go, and scale as you grow
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
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Easy to understand, detailed reports sent every day