Virtual Phone Number India

Virtual Phone Numbers

For Enterprises, SMEs & Startups



What is a Virtual Phone Number?

A virtual telephone number (aka DID Number) has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want to.

Usually, the simplest way that businesses use a hosted number in India is to route incoming customer calls. When a customer calls a business, they play an IVR greeting, ask them who they would like to speak to and forward their calls to the right agents based on the customer’s inputs.

Since all the calls are routed via a virtual number, it is also easy to monitor calls for performance. You will be able to understand exactly how many calls are missed, how long it takes for an agent to answer calls, how many minutes your agents spend on calls and even listen to the customer call recordings.

Why your business needs it

Single virtual number for a team

Your entire team can be connected to a single number. No loss of information across multiple numbers.

Smart call routing

Automatically redirect customers calls to the right agents based on their requirements

Sound professional

Give your business a professional image without burning a hole in your pocket

Measure marketing ROI

Use virtual phone numbers to evaluate the performance of your marketing campaigns

Dispute resolution

Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations

Remote working

Your employees no longer need to be chained to their desks. Remote working becomes a possibility, too

Call differentiation

Division between professional and personal calls even on the same device

Scale as you wish

Scale as you grow without having to worry about infrastructure or maintenance.


Completely customise the system to suit your business needs.

Moving to the cloud

Take a glipmse of how businesses use our cloud telephony services

Try Exotel’s Cloud Telephony Solution Free for 15 days

Sign-Up to get free Call & SMS credits

Advantages Of a Virtual Number

No loss of information

All your customer information and conversations are routed through one number

Personalized experience

Features like IVR help you give you customers a unique experience

Improved efficiency

Handle multiple calls at the same time, track conversations, work more efficiently


Cost efficient

Pay as you go, and scale as you grow

Get a single cloud telephone number for an entire team


What Our Customers Have to Say Exotel


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


View All Customers

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

18×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive Reporting

Easy to understand, detailed reports sent every day


A virtual number is a phone number that does not have a direct phone line associated with it. Using a virtual number in India, you can route calls to one or many physical phone numbers (landline or mobile numbers). To put it simply, a virtual mobile number is a number on the cloud that requires no equipment to get started. At Exotel, we call our virtual numbers as Exophones.
With Exotel, hosted phone numbers or Exophones can work in two ways: 1. Get a virtual number and use the system: In case you are wondering how to get a virtual phone number in India, the customer signs up for an Exotel account, provisions a virtual telephone number, and publishes this on his website. The user can use this number to create an IVR flow and begin his call operations. Process: Sign up for an Exotel Account -> Log into the system -> Provision a virtual number -> Create an IVR flow -> Publish the number on the website2. Use your existing number & forward calls to the virtual number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, provision an Exophone (virtual number) and then use their own phones to forward all calls to the virtual number. Sign up for an Exotel Account -> Log into the system -> Provision a virtual number -> Forward all calls from customer-facing number to virtual number -> Create an IVR flow -> Publish the number on the website.
Businesses use Exotel's virtual numbers for the following reasons: 1. Personalised Customer Experience 2. Handling Multiple calls at once 3. More reliable, less call drops 4. Brings efficiency 5. Cost effective 6. Enables remote working 7. Professional image 8. Availability after business hours
Its very simple. Start a free trial

Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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