Virtual Call center software

Use case

Virtual Call Center Software for Businesses

Used by 2000+ leading businesses in Asia.

 

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Virtual call center

Why move to a virtual call center?

Traditional call centers require a lot of hardware and along with that comes a lot of maintenance. Virtual or hosted call centers can be tailored to your business requirements without going through the hassle of setting up bulky equipment like EPBX systems

How Exotel’s hosted contact center software works

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1

Customer facing number

Your business can have a single number for your customers to reach out to.

2

Get a hosted number

Get a hosted (virtual number) on Exotel. Divert all calls from your customer facing number to your Exophone.

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3

Tailor-make your call flow in the dashboard

Give your customers a pleasant experience by personalizing the call flow.

4

Direct calls to the right agents

Route calls to available agents with the smart call-routing feature.

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How businesses use our virtual contact center software

Businesses of all shapes and sizes use our cloud call center in various ways. Here’s a glimpse of a few scenarios.

Why your business needs a virtual call center software

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Easy setup

No on-site setup required. Your call center is ready in minutes.

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Expand at ease

Add/remove agents agents as required without worrying about additional infrastructure.

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Intuitive use

You don’t need training to personalize your call flows or create an engaging IVR greeting.

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Cost effective

Save a fortune on infrastructure, set up and maintenance.

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In-depth analytics

With exhaustive daily reports and analytics, you can keep track of customer conversation and agent performance

Benefits of virtual call center software over a traditional PBX system

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Try cloud call center software free for 15 days

Sign up to get free call & SMS credits

What you get from Exotel’s virtual contact center software

Multi-level IVR

Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Personalize, customize, sound professional

Real-time notifications

Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software India, stay informed about your business calls and serve your customers better. Get notified at the right time.

Unlimited channels

When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number.

Call recording

Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.

Visual drag-drop APIs

With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.

Daily email reports

Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.

Call analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and sms.

Automated calls & sms

You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.

Missed call services

Missed call to get a service is a very “Indian” way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.

Conditional call routing

You can route calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.

Asia’s most innovative companies use Exotel

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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View All Customers

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Cost of moving your business communication to the cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.



The Exotel advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Superior quality

Best success rates, voice quality and reduced latency

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Scale at ease

Grow at will, expand without worrying about infrastructure

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Superior reliability

Best in class uptimes of 99.94% including operator uptimes

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Best support

18×7 customer support via phone, email and Twitter

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Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

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Extensive reporting

Easy to understand, detailed reports sent every day

FAQs

It is a contact center software with all features like IVR, call recording, routing, etc. all on cloud, without the need of a EPABX. Also, all existing telephony hardware are replaced by a software, maintained and operated virtually by a third party - hence the term 'virtual telephony.' By incorporating a hosted calling software, all your business calls are digitally transmitted, routed and terminated via the internet.
Compared to a traditional PBX system, with virtual telephony you pay per usage. Which means no more expensive PBX maintenance or upgrades, and saves you time and manpower. All you need to get started with virtual calling is a computer and internet connection. No additional hardware, handsets or license required. A company simply needs to sign up for the service with a trusted hosted contact center operator who typically charges you with a monthly service fee, depending upon the package chosen, the number of activated lines and additional value-added services. As a result, contact centers still running on traditional PBX system are missing out on telephony features that could boost the productivity and stimulate personalised customer experience pivotal for business growth.
Any business, with a customer facing team, that wants to streamline customer communication. Especially, companies facing these following issues should consider shifting to a virtual calling software. > Maintenance issues due to your existing communication system. > Extensive time spent on discovering skills and expertise necessary to maintain the ailing communication process. > Extended downtimes and costly repairs. > Difficulty in finding a scalable and reliable replacement as needed. > Tricky and time-consuming process associated with adding employees to the system. > System failure caused by an outdated on-premise PBX system. > Lesser scope to add in-house system modifications owing to changing business needs. > Communication issues that result from multiple on-premise PBX systems across various office locations. Inconsistency in meeting the needs of mobile and remote workers. > Rising costs of maintaining on-premise telephony systems.
Exotel's contact center software is charged as per usage. For a detailed You can talk to our sales representatives to get a detailed insight about the pricing.
Exotel provides uptimes of 99.94% including operator uptimes, coupled with 18×7 customer support via phone, email and Twitter.
Click here to sign-up for a free trial.

Know how a virtual call center software can help your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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