Vanity numbers are easy to remember and customers associate this number with your brand across the country.
A vanity number makes it easier for customers to reach you without any cost involved. This improves customer experience, resulting in greater retention.
Using a vanity number helps track ROI on marketing. You can zero in on the ads that worked for you by using these numbers in your print and online ads.
All your calls are tracked & recorded to help analyse calling patterns and trends.
Call tracking feature allows analysis of calls and measure their efficiency at every point.
Check agent productivity and etiquette by monitoring them using the call record feature.
Get detailed and customized reports for your account using our fantastic reporting mechanism.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day