{"id":439386,"date":"2023-03-01T09:14:13","date_gmt":"2023-03-01T09:14:13","guid":{"rendered":"https:\/\/exotel.com\/uae\/?post_type=newsroom&p=439386"},"modified":"2024-04-15T13:57:26","modified_gmt":"2024-04-15T13:57:26","slug":"exotel-launches-ameyo-xtrm-cloud-contact-center","status":"publish","type":"newsroom","link":"https:\/\/exotel.com\/uae\/en\/newsroom\/exotel-launches-ameyo-xtrm-cloud-contact-center\/","title":{"rendered":"Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India"},"content":{"rendered":"Gurugram, India, 01 March 2023<\/b>:<\/h6>\n
Exotel<\/a>, a leading full-stack customer engagement platform, today announced the launch of Ameyo XTRM, a cloud-based omnichannel contact center solution for 99.5% uptime. Ameyo XTRM is a pure cloud-based enterprise product running on top of Exotel\u2019s scalable Communications Platform as a Service (CPaaS) that supports up to 35 million calls per day and billions of calls in a year. Ameyo XTRM can now support large volumes of voice communications for up to 20,000 agents and supervisors per enterprise at a time. It is also equipped with AI-powered bots acting as the first line of customer engagement before agents need to intervene, reducing the dependence on agent intervention and improving their productivity. This will enable agents to focus more on complex queries. In situations where the bot finds a query challenging to handle after a particular point, it is supported by a seamless bot-to-agent transfer.<\/p>\n","protected":false},"featured_media":438538,"template":"","tags":[],"newsroom-category":[389],"components":[385,384,175],"class_list":["post-439386","newsroom","type-newsroom","status-publish","has-post-thumbnail","hentry","newsroom-category-channels","components-newsroom-about-content-section","components-newsroom-banner-section","components-06-customers-exo"],"acf":[],"yoast_head":"\nExotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India<\/title>\n<meta name=\"description\" content=\"Exotel launches Ameyo XTRM, a cloud-based contact center solution with 99.5% uptime, AI-powered bots, and compliant telephony services, enabling scalable and efficient customer engagement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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