{"id":438969,"date":"2016-08-01T15:07:03","date_gmt":"2016-08-01T15:07:03","guid":{"rendered":"https:\/\/exotel.com\/uae\/?post_type=blog&p=438969"},"modified":"2023-08-25T13:11:42","modified_gmt":"2023-08-25T13:11:42","slug":"companies-act-2013-mandatory-business-phone-number-address-customer-grievances","status":"publish","type":"blog","link":"https:\/\/exotel.com\/uae\/en\/blog\/companies-act-2013-mandatory-business-phone-number-address-customer-grievances\/","title":{"rendered":"Mandatory Business Phone Number To Address Customer Grievances"},"content":{"rendered":"\n

Internet adoption is exploding in India. According to an IAMAI report<\/a>, while it took more than a decade for the Internet user base to increase from 10 million to 100 million, and three years to cross the 200 million mark, it took only a year for the user base to swell to 300 million from 200 million.<\/p>\n

Another report from Google forecasts<\/a> that non-cash transactions will exceed cash transactions in the Indian economy by 2023.<\/p>\n

Given such massive shift in consumer behavior, the Ministry of Corporate Affairs has now made changes to The Companies Act 2013 to protect the interests of the new age “Internet Consumer.”<\/p>\n

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This change affects all businesses and startups which operate online.<\/strong><\/p>\n

If you are one of them, below is the list of details to be published on the “Contact Us” of each website:<\/p>\n