{"id":438778,"date":"2016-05-31T14:42:05","date_gmt":"2016-05-31T14:42:05","guid":{"rendered":"https:\/\/exotel.com\/uae\/?post_type=blog&p=438778"},"modified":"2023-08-25T13:12:41","modified_gmt":"2023-08-25T13:12:41","slug":"customer-conversation-improves-business","status":"publish","type":"blog","link":"https:\/\/exotel.com\/uae\/en\/blog\/customer-conversation-improves-business\/","title":{"rendered":"How one company made a difference by talking to their customers"},"content":{"rendered":"\n

“Neat Meats”<\/a> is an e-commerce startup that promises to deliver fresh meat at the customer’s doorstep.<\/p>\n

No doubt it is a challenging space.<\/p>\n

For one, customers are hugely sensitive to the hygiene factor. Next, it is a time-sensitive purchase.<\/p>\n

As one of their curious customers, here’s a short account of my experience with Neat Meats.<\/p>\n

One of the first things I noticed about their online presence is their website. It totally lives up to its fresh and clean image. There is a sense of authenticity in the ‘Company’ page that speaks about the experience of the founding team in the food and retail space, in an open, honest tone.<\/p>\n

Since I had never ordered meat online, I wanted to have a chat with the team before placing my first order. The presence of a mobile number on the top left corner drew my attention.<\/p>\n

I had such a great experience with their team that I decided to get a little “behind-the-scenes” with this great venture.<\/p>\n

Here’s what Mihir Tewari, Founder & CEO, Neat Meats<\/strong>, had to say when I spoke to him.<\/p>\n

“Our aim is to create a business that delivers fresh, hygienic and tasty meat which is priced right. That’s the reason we spent a lot of time and effort setting up a robust sourcing, cold chain, and distribution process, that ensures the meat our customers get is nothing but the freshest.”<\/em>
\n“But all this infrastructure would be for nothing if we did not give our customers the best experience possible. So, we lay a lot of emphasis on giving our customers the best experience possible.”<\/em><\/p>\n

Almost all the time you can tell what people will whip out a wallet for if you keep prodding. Their eyes will light up on certain things, or they’ll just flat out tell you what they need.<\/strong>
\nNeville Medhora — Founder of Kopywriting Kourse<\/strong><\/p>\n

In their words, here are the reasons that Mihir and his team believe in talking to their customers as often as possible.<\/p>\n