{"id":433506,"date":"2019-04-16T11:28:43","date_gmt":"2019-04-16T11:28:43","guid":{"rendered":"https:\/\/exotel.com\/uae\/?post_type=blog&p=433506"},"modified":"2024-05-03T08:25:36","modified_gmt":"2024-05-03T08:25:36","slug":"the-benefits-of-toll-free-numbers-for-business","status":"publish","type":"blog","link":"https:\/\/exotel.com\/uae\/en\/blog\/the-benefits-of-toll-free-numbers-for-business\/","title":{"rendered":"How Toll-Free Numbers work in 2022 (+examples, benefits & best practices)"},"content":{"rendered":"\n
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(This post was last updated on January 2022.)<\/em><\/div>\n

Despite the growth of alternative customer engagement channels like email, live chat etc., <\/span>research<\/span><\/a> shows that most customers worldwide prefer to call the contact centre for their needs, be it before or after purchasing your products. One of the biggest hurdles to this is the cost of making such a call.<\/span><\/p>\n

Customers do not like to pay for information they need to make a purchase decision or the support they need for the product they purchased. Moreover, they hate to pay for calls that also include IVR, hold time, transfer from one agent to another and so on. This has a negative impact on their perception of customer experience.<\/span><\/p>\n

The easiest way to overcome these challenges is for businesses to offer toll-free numbers to their customers. <\/span><\/p>\n

What is a toll-free number?<\/strong><\/h3>\n

A toll-free number<\/a> allows callers to connect with businesses without being charged for the call. In other words, the business incurs the charges for all the calls landing on these numbers. <\/span>
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\n<\/span>It is generally identified by a dialing prefix number (800, 866, 855, 1-800, etc.) which is specific to a geographic area code.<\/span><\/p>\n

There is a public perception that the companies that have toll-free numbers are well-established, so having one for your business gives out the impression that your business is successful and operates on a national level. A toll-free number for your business can boost your sales opportunities.<\/span><\/p>\n

How do toll-free numbers work?<\/strong> <\/span><\/h3>\n

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Let’s understand the working process without getting to the technical side of things.<\/span><\/p>\n

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  • A customer dials the toll-free number publicized by the company<\/span><\/li>\n
  • The call is routed to a cloud telephony company like Exotel<\/span><\/li>\n
  • Exotel connects the customer and the business<\/span><\/li>\n
  • The business that owns the toll-free number bears the charges of that no-call cost for the end-customer and pays an extra premium per call.<\/span><\/li>\n<\/ul>\n