Offer seamless omnichannel customer experience, including inbound and outbound calls, SMS, WhatsApp, live chat and even video conferencing — all from one convenient interface.

What is a cloud contact center solution?

Contact center software solution is a modern-day software that empowers enterprises to manage omnichannel customer support from one place. Using a contact center solution, agents will have a 360-degree view of every customer, enabling them to address queries quickly and effectively.

Redefine your contact center strategy with futuristic CX

Single Vendor. Single SLA.

Wave off third-party dependency. From calls, videos, SMS to WhatsApp, and conversational AI bots – get all channels from a single vendor in a single browser.

Trusted cloud network and architecture

Flexibility, 99.8% uptime, backup routes, clean APIs, telco lines, and crisp data architecture – fuel your success on a powerful platform.

Full stack customer engagement

Power complete customer journey with our cloud communication platform, contact center solution, and conversational AI bots in one place.

Uncompromised Security

Shield your business & data from security breaches. Get enterprise-grade security with adherence to ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR.

Real-time customer journey

Make better business decisions using actionable insights, reports & communication details to evaluate your key performance metrics.

Endless possibilities with quick integration

Communicate within your favorite apps using native and custom plugins by integrations with CRM, Helpdesk & custom apps.

Built for enterprises to win customers for life and scale business growth.

2000+

Contact Centre

Deployments

40%

Decrease in

Operational Costs

60%

Increase in
Productivity

Daily engagements

on voice, messaging &

video

Proud to be leader on G2

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Scale at Ease

Grow at will, expand without worrying about infrastructure

Best Support

24×7 customer support via phone, email and Twitter

Extensive Reporting

Easy to understand, detailed reports sent every day

Customer Experiences That Speak Volumes

What features does a contact center solution have?

Omnichannel Customer Engagement

Manage SMS, WhatsApp, voice calls, video conferencing and more from one interface.

Complex Integrations

From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels into one interface.

Multi-level IVR

Personalise your welcome message, and route the customer to the right agent seamlessly.

Automated Calls and SMS

Streamline your process and save agent time with automated SMS, pre-recorded calls and auto-dialers.

Call Recording

Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.

Drag-and-drop IVR Builder

Build your call flow, set up voicemail, custom greetings etc., without needing a developer.

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