ParkwayHealth Laboratory Services, based in Singapore and Johor, stands as the premier reference laboratory offering top-quality clinical, pathology, histopathology, and genetics laboratory services. With state-of-the-art facilities in Gleneagles Hospital, Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital, and Parkway East Hospital, along with satellite labs, ParkwayHealth caters to the inpatient and outpatient needs of their hospitals and medical practitioners both within and outside their medical centers.
ParkwayHealth, recognizing the unique demands of the healthcare industry, sought to enhance their IT system to meet the urgent needs of patients. Facing challenges in patient interaction management, they required an end-to-end solution integrating with existing applications, offering complete automation, multichannel facilities, and efficient tracking. The critical need was for automated segregation of patient requests based on case types, demanding a robust and highly efficient system to handle complex healthcare metrics.
Ameyo by Exotel elevated ParkwayHealth's operational efficiency with a best-in-class CIM solution. The rapid implementation of SugarCRM for patient management, coupled with two-way SMS capability, streamlined communication. Integrated modules efficiently handle diverse case types, roles carry multiple responsibilities, and a sophisticated escalation matrix enhances overall process smoothness.
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