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In an increasingly interconnected world, multinational companies like Volkswagen, McDonalds, Coca Cola, and Nestle, to name a few, seek to unify their customer experience across various regions. Yet, they often face significant hurdles, especially when dealing with diverse and fragmented telephony requirements. This is particularly challenging in countries like India, where regulatory compliance and scalability have been persistent issues. Enter Exotel’s innovative solution – The India Pack.

The Multi-National Challenge

For global enterprises, managing telephony services across multiple countries can be a logistical nightmare. These companies typically need:

» Phone numbers from 50 odd countries, including the USA, Canada, most countries in Europe, the Middle East, and India.
» A unified purchase and integration experience across all these countries, ensuring a singular SLA and support.

India DIDs and SIP trunks are among the top 3 requests from enterprise customers. However, achieving a 100% regulatory compliant, scalable, and reliable solution has been nearly impossible – until now.

Introducing the India Pack by Exotel

Exotel’s India Pack is a game-changer, transforming how enterprises manage their communication needs in India. Here’s how:

→ Comprehensive DID Offerings

  • Fixed and Mobile DIDs in cities with IPL franchises, covering 80% of India’s GDP. Much like the NFL numbers in the US, IPL numbers represent the most crucial cities in India.
  • Configurable anywhere, whether in a data center or any of the hyper-scalers like AWS, Azure, or Google Cloud.

→ Simplified Setup

  • No need for CPaaS players to establish an Indian entity. A small setup in any of the cloud providers in India and the Indian KYC of your end customer is all you need.
  • Exotel handles all regulatory complexities with its VNO license, providing SIP trunks from the same platform that manages 2 billion call conversations a month.

→ Enhanced Features:

  • Two-way calling support for all numbers.
  • WhatsApp enablement from day one, with the capability to integrate chatbots and voice bots.

Exotel’s Regulatory Expertise

Navigating the regulatory landscape in India is daunting. With 22 telecom circles and multiple operators in each, creating a network from scratch involves numerous agreements and interactions with regulatory authorities. You might need a 10-member legal and regulatory team just to manage this.

At Exotel, we bring 13 years of experience in scaling the telephony network across India, coupled with regulatory compliance excellence. We understand the intricacies of the best operators in each circle, ensuring you receive the most reliable solution.

Exotel’s Unique Position

Exotel is the largest CPaaS player in emerging markets with a distinct focus on voice. While most CPaaS players are messaging-heavy, Exotel processes 2 billion calls a month on its CPaaS cloud and stands as India’s largest B2B VNO operator.

Conclusion

Never turn away a customer asking for India numbers again. With Exotel’s India Pack, bring them on board seamlessly and scale effortlessly!

Ishwar Sridharan

Ishwar Sridharan is Co-Founder & COO at Exotel. Ishwar is focused on expanding Exotel's reach and making it the world's largest unified customer engagement platform. Beyond his work at Exotel, Ishwar is passionate about mentoring young entrepreneurs and exploring innovative solutions through coding projects.

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