Contact center software solution is a modern-day software that empowers enterprises to manage omnichannel customer support from one place. Using a contact center solution, agents will have a 360-degree view of every customer, enabling them to address queries quickly and effectively.
Wave off third-party dependency. From calls, videos, SMS to WhatsApp, and conversational AI bots – get all channels from a single vendor in a single browser.
Flexibility, 99.8% uptime, backup routes, clean APIs, telco lines, and crisp data architecture – fuel your success on a powerful platform.
Power complete customer journey with our cloud communication platform, contact center solution, and conversational AI bots in one place.
Shield your business & data from security breaches. Get enterprise-grade security with adherence to ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR.
Make better business decisions using actionable insights, reports & communication details to evaluate your key performance metrics.
Communicate within your favorite apps using native and custom plugins by integrations with CRM, Helpdesk & custom apps.
Contact Centre
Deployments
Decrease in
Operational Costs
Increase in
Productivity
Daily engagements
on voice, messaging &
video
Best success rates, voice quality and reduced latency
Best in class uptimes of 99.94% including operator uptimes
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Grow at will, expand without worrying about infrastructure
24×7 customer support via phone, email and Twitter
Easy to understand, detailed reports sent every day
Manage SMS, WhatsApp, voice calls, video conferencing and more from one interface.
From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels into one interface.
Personalise your welcome message, and route the customer to the right agent seamlessly.
Streamline your process and save agent time with automated SMS, pre-recorded calls and auto-dialers.
Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.
Build your call flow, set up voicemail, custom greetings etc., without needing a developer.
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