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Telephone system for small businesses

Manage customer calls professionally using Exotel’s cloud telephone system. Perfect for small businesses – affordable, easy to set up and use & zero infrastructure required.

 

 

Cloud Call Centre Solution for businesses

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Why should small businesses use a cloud telephone system?

 

Phone calls are one of the most preferred channels of communication by customers. Hence, it’s important to set up a proper telephone system to manage these calls professionally, especially if you’re a small business.

 

Having a cloud telephone system allows you to sound professional to customers and helps you improve your brand image. It also ensures that you don’t miss any opportunities coming your way, which is likely to happen if you’re using your personal phone number for business calls. With Exotel’s cloud telephone system, you can give your customers an Amazon-like calling experience at an affordable cost – our plans start at just ₹5,999.

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Cloud telephone system for small businesses

Find out how a cloud telephone system can benefit your small businesses in this video.

Benefits of Cloud Telephone System for Small Businesses

Manage customer calls easily

Track, record & access the details of each customer call from a single software.

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Sound professional

Set up automated IVR greetings for customers & announce working hours.

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Route calls to the right team

Press 1 for Sales, 2 for Support etc. Give your customers the best experience.

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Increase productivity

Automate repetitive calls via call campaigns, eliminate manual reporting and number dialling.

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Improve your sales process

Leverage our one-click integrations with leading CRM platforms to close more deals, faster.

How Exotel’s Telephone System for Small Businesses works

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1

Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

2

Get an Exophone

Get an Exophone (virtual number) from Exotel. Divert all calls from your customer facing number to the your Exophone.

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3

Customise the call flow in dashboard

Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail option, set office hours etc.

4

Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.

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What you get from Exotel’s Cloud Telephone Solution

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Multi-level IVR

Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.

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Auto Dialer

Our auto dialer software helps streamline your calling process. It removes the need for manual dialing, allowing agents to get more done in less time. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps agents be more efficient.

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Automated Calls & SMS

You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.

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Visual drag-drop APIs

With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.

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Call Recording

Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.

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Daily Email Reports

Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.

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Call Analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

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Real-time notifications

Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.

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Conditional Call Routing

Our automatic call distributor software routes calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.

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Live Call Transfer

Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.

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Missed Call Services

Missed call to get a service is a very effective way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.

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Unlimited Channels

When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number using our parallel ringing feature.

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Ranjana DK


An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.


Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Try our Telephone System for small businesses free for 7 days

Sign up to get free Call & SMS credits

FAQs

How does a cloud telephone system work?

Your phones are connected to the existing network that lets you control and manage your phone system using an online dashboard. Your service provider handles the routing when a call is placed, transmitting your analog voice signals to data packets over the internet.

Who can use a cloud telephone system?

A wide range of businesses can use cloud telephone system:

1) Any company with a remote workforce that needs to connect with customers regularly

2) Growing organisations that need rapid scalability without needing to invest in infrastructure

3) Companies interested in innovative and automated voice solutions like number masking, missed call service, automated SMS, nOTP authentication etc.

4) Data-driven organisations seeking real-time insights into their voice channels

What are the advantages of cloud telephone?

Quick and easy installation: Our customers migrate to cloud telephone and are up and running within an hour!

Cost-effective: Unlike EPABX solutions, cloud telephone does not require any capital expenditure on infrastructure or devices. You pay for what you use on an opex model, scaling dynamically as the need arises.

Easy integration: Using Exotel’s voice API, you can integrate cloud telephony with a wide range of websites and apps like CRM, helpdesk etc.

Intensive analytics: Cloud telephony automatically captures call data, metadata like the call length and records calls and stores for later use.

Easy to scale: Whether you need to add another 20 agents or 200, you can do it with the click of a button with Exotel. 

Better customer privacy: Innovative features like number masking prevent agents from accessing customer information like their mobile number, even while they’re speaking to them

How is cloud telephone different from traditional phone systems?

The traditional phone system is located on the premises of the business and consists of physical phone extensions that are bulky, inflexible and inconvenient to handle. They are costly and time-consuming to maintain. They also cannot be used through a mobile phone from anywhere.

Cloud telephone is built, operated and maintained on the cloud, using the internet to connect the network.

1) It eliminates fixed devices and wires. Your agents can make calls using their mobile or landline devices.

2) It allows your agents to make calls remotely, from anywhere in the world.

3) It saves on infrastructure costs, eliminating capex.

4) It is maintained by the service provider, like Exotel, upgraded constantly, without you investing in maintenance/upgrade.

How to choose a cloud telephone solution provider in India?

To choose a cloud telephone solution provider in India, you need to keep a few things in mind:

1) Capabilities & features: Does the platform ghave lal the features you need now and might meed in the future?

2) Reliability: Ask for their average uptime last year. Exotel’s average uptime in 2020 was more than 99.95%

3) Free trial: Do they have a free trial? It’s important to try a product before you purchase it and see how well it works for you, how easy it is yo use, etc.

4) Pricing: What plans do they have? Is their pricing transparent?

How can I get a cloud telephone system for my business with Exotel?

You can set up Exotel’s cloud telephone platform for your business within minutes. All you have to do is sign up, verify your number and complete the KYC. After this, you can set up a call flow and start taking calls within minutes!

 

Sign up

Cloud telephone vs. traditional PBX: What’s the difference?

With a cloud telephone platform, you do not need you to buy special equipment - all you need are mobile phones already available with your agents. The whole infrastructure for your phone system is hosted on the cloud, whereas in case of a traditional PBX phone system, you need to purchase, set up and maintain bulky equipment.

Resources

Moving your business communication to the Cloud

Cost of Moving Your Business Communication to the Cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.



The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

24×7 customer support via phone, email and Twitter

Know how a cloud call center software can help your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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