Your phones are connected to the existing network that lets you control and manage your phone system using an online dashboard. Your service provider handles the routing when a call is placed, transmitting your analog voice signals to data packets over the internet.

A wide range of businesses can use cloud telephone system:

1) Any company with a remote workforce that needs to connect with customers regularly

2) Growing organisations that need rapid scalability without needing to invest in infrastructure

3) Companies interested in innovative and automated voice solutions like number masking, missed call service, automated SMS, nOTP authentication etc.

4) Data-driven organisations seeking real-time insights into their voice channels

Quick and easy installation: Our customers migrate to cloud telephone and are up and running within an hour!

Cost-effective: Unlike EPABX solutions, cloud telephone does not require any capital expenditure on infrastructure or devices. You pay for what you use on an opex model, scaling dynamically as the need arises.

Easy integration: Using Exotel’s voice API, you can integrate cloud telephony with a wide range of websites and apps like CRM, helpdesk etc.

Intensive analytics: Cloud telephony automatically captures call data, metadata like the call length and records calls and stores for later use.

Easy to scale: Whether you need to add another 20 agents or 200, you can do it with the click of a button with Exotel. 

Better customer privacy: Innovative features like number masking prevent agents from accessing customer information like their mobile number, even while they’re speaking to them

The traditional phone system is located on the premises of the business and consists of physical phone extensions that are bulky, inflexible and inconvenient to handle. They are costly and time-consuming to maintain. They also cannot be used through a mobile phone from anywhere.

Cloud telephone is built, operated and maintained on the cloud, using the internet to connect the network.

1) It eliminates fixed devices and wires. Your agents can make calls using their mobile or landline devices.

2) It allows your agents to make calls remotely, from anywhere in the world.

3) It saves on infrastructure costs, eliminating capex.

4) It is maintained by the service provider, like Exotel, upgraded constantly, without you investing in maintenance/upgrade.

To choose a cloud telephone solution provider in India, you need to keep a few things in mind:

1) Capabilities & features: Does the platform ghave lal the features you need now and might meed in the future?

2) Reliability: Ask for their average uptime last year. Exotel’s average uptime in 2020 was more than 99.95%

3) Free trial: Do they have a free trial? It’s important to try a product before you purchase it and see how well it works for you, how easy it is yo use, etc.

4) Pricing: What plans do they have? Is their pricing transparent?

You can set up Exotel’s cloud telephone platform for your business within minutes. All you have to do is sign up, verify your number and complete the KYC. After this, you can set up a call flow and start taking calls within minutes!

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With a cloud telephone platform, you do not need you to buy special equipment - all you need are mobile phones already available with your agents. The whole infrastructure for your phone system is hosted on the cloud, whereas in case of a traditional PBX phone system, you need to purchase, set up and maintain bulky equipment.