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Resources
E-books, whitepapers and research reports. 35 pages.
Architects of CX: A Coffee Table Book by Exotel
AI Voice buyer’s Guide
The Age of Intelligent Conversations
The Smart Insurer’s Guide to Winning CX
Redefining Banking CX in the Age of AI
Contact Center Buyer’s Guide 2026
The eCommerce CX Playbook
Roadmap to Omnichannel Customer Communication for Banks
GenAI-powered Chatbots Are Transforming Customer Experience
Delivering a 360° Customer Experience
Scaling Customer Engagement: CXOs Insights for the Festive Season
Marketer’s Guide for Superior CX
Ebook Remote Working Guide
Cloud telephony in a nutshell
Holiday Marketing 101: Marketer’s Guide for Omnichannel Messaging
Ebook early stage startups tools
Whitepaper: AI-Driven customer experience: Balancing personalization, privacy, and automation
Automated calls vs SMS reminders: Why calls win
Make your collections team more efficient & improve debt recovery with cloud communications
Mobile number masking
Cloud telephony for marketplaces
Cloud telephony for last mile delivery operations
Boosting customer experience for legacy systems through automation
Cost of moving your business communication to the cloud
Cutting operational losses with COD verification
How Exotel can help organizations with PDPA compliance
A buying guide to choose a secure SMS Provider
White Paper: Cloud telephony for the healthcare industry
The new CPaaS blueprint: context, compliance, and Exotel
Exotel named a Leader in the Frost Radar: Customer Experience Platforms in Asia-Pacific, 2025
Exotel featured in the Frost Radar: Communications Platform as a Service, 2025
Exotel named a leader in the IDC marketScape: Asia/Pacific AI-enabled front-office conversational AI software 2025
Exotel featured in The CPaaS Landscape, Q2 2025
Exotel featured in Gartner Emerging Market Quadrant, May 2025
Exotel featured in The Contact-Center-as-a-Service Platform Landscape, Q4 2024