Cloud Business Phone System

Sound Professional with a Cloud Business Phone System




What is a cloud business phone?

A cloud phone system, simply put, is a business phone system on the cloud. With a hosted telephone system, the bulky box and all of the wires and also storage of calls, have moved to the cloud. Now, your employees can work from any location. 

How Exotel’s cloud phone works


Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.


Get a Exotel virtual number

Get a virtual number from Exotel. Divert all calls from your customer facing to this number.


Customise the call flow in dashboard

Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.


Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.


Easy visual drag-drop dashboard

Just drag-drop applets and build your call flow. Don’t wait for developers to code them.

Why your business needs it

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Quick Setup

Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!

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Remote Access

To use a cloud phone system, all one needs to do is to sign into a web portal. This allows your employees to work remotely and not be chained to their desks.

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Ease of use

You can build complex call flows, edit your IVR messaging, add a custom on-hold tone etc. without help from a specialist.

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Cost Effective

With no setup and no maintenance costs, the cost saving when you choose a cloud phone system is very large.

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Exhaustive Analytics

With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance

Features of a cloud phone system:


IVR and Call forwarding

Set up an IVR greeting for your callers and divert the calls to the right teams based on the caller’s inputs.


Call Recording

All your calls – both incoming and outgoing  are captured and recorded on our dashboard

Daily email reports

Exotel sends you daily reports that help track agent productivity, missed calls, the number of callbacks, etc.



Unlimited Channels

Exotel’s cloud phone systems offers unlimited channels. What that means is that you will never miss a call due to lack of available lines.

Looking for a Business Telephone System? Try us Free for 15 days!

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Asia Pacific’s most innovative companies use Exotel

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Shirish Subramanian

Great product, great team, and we’d love to see you scale crazy heights.

Head - Sourcing & Operations, Fabelio

Sudhanshu Raheja

In terms of delivery rates, we have been able to push it up from about 84% to 92%

Head of Mobile, GOJEK


Try our Cloud Telephone System Free for 7 Days

The Exotel Advantage

Why Exotel is considered as the most reliable enterprise cloud communications company in the Asia Pacific region


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive Reporting

Easy to understand, detailed reports sent every day


What is a cloud phone system?

A cloud phone system is a telephone communication platform on cloud. With a hosted platform, all the costly and bulky hardware associated with a traditional PBX telephone setup goes out of the picture. What’s left behind is a clutter-free, easy-to-manage communication platform that is better than the traditional setup in almost every way possible.


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What are the benefits of a cloud phone system?

The benefits of using a cloud phone system are cost efficiency, increased ease of use, reduced downtimes, quick setup, improved customer experience, and a distributed architecture, ie, remote working. Businesses can also route calls to their agents' mobile phones.


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Which companies should use cloud phone systems?

Any business with a customer communication team can benefit from using a cloud phone system.


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How long does it take to migrate to a cloud phone system?

Migrating to a cloud phone system is quick and effortless. Exotel has helped various businesses move to the cloud in less than an hour. Contact us to find out how log it will take for your telephony setup.


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How much does it cost to migrate to the cloud from an on-prem telephony setup?

To find out how much moving to the cloud will cost, you can read our detailed, in-depth whitepaper on "The cost of moving to the cloud". 


Download the whitepaper now

How is a call center software different from cloud phone system?

A cloud phone system is just another name for a cloud call centre - they are one and the same.

How do I choose a cloud phone system in India?

To choose a cloud phone system in India, you need to keep a few things in mind:

  • Capabilities & features: Does the platform ghave lal the features you need now and might meed in the future?

  • Reliability: Ask for their average uptime last year. Exotel’s average uptime in 2020 was more than 99.95%

  • Free trial: Do they have a free trial? It’s important to try a product before you purchase it and see how well it works for you, how easy it is yo use, etc.

  • Pricing: What plans do they have? Is their pricing transparent?

Can I use a cloud phone system with my cell phone?

Yes, you don’t need to purchase bulky equipment to use a call phone system - all you need is a phone to start making and receiving calls

How reliable is Exotel cloud phone system for busnesses?

Exotel is one of the most reliable cloud phone systems in Asia - in 2020, our uptime was north of 99.95%.


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See how Exotel can work for you. Set up a call.