A cloud phone system, simply put, is a business phone system on the cloud. With a hosted telephone system, the bulky box and all of the wires and also storage of calls, have moved to the cloud. Now, your employees can work from any location.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get a virtual number from Exotel. Divert all calls from your customer facing to this number.
Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!
To use a cloud phone system, all one needs to do is to sign into a web portal. This allows your employees to work remotely and not be chained to their desks.
You can build complex call flows, edit your IVR messaging, add a custom on-hold tone etc. without help from a specialist.
With no setup and no maintenance costs, the cost saving when you choose a cloud phone system is very large.
With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance
Set up an IVR greeting for your callers and divert the calls to the right teams based on the caller’s inputs.
All your calls – both incoming and outgoing are captured and recorded on our dashboard
Exotel sends you daily reports that help track agent productivity, missed calls, the number of callbacks, etc.
Exotel’s cloud phone systems offers unlimited channels. What that means is that you will never miss a call due to lack of available lines.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Great product, great team, and we’d love to see you scale crazy heights.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
A cloud phone system is a telephone communication platform on cloud. With a hosted platform, all the costly and bulky hardware associated with a traditional PBX telephone setup goes out of the picture. What’s left behind is a clutter-free, easy-to-manage communication platform that is better than the traditional setup in almost every way possible.
The benefits of using a cloud phone system are cost efficiency, increased ease of use, reduced downtimes, quick setup, improved customer experience, and a distributed architecture, ie, remote working. Businesses can also route calls to their agents' mobile phones.
Any business with a customer communication team can benefit from using a cloud phone system.
Migrating to a cloud phone system is quick and effortless. Exotel has helped various businesses move to the cloud in less than an hour. Contact us to find out how log it will take for your telephony setup.
To find out how much moving to the cloud will cost, you can read our detailed, in-depth whitepaper on "The cost of moving to the cloud".
A cloud phone system is just another name for a cloud call centre - they are one and the same.
To choose a cloud phone system in India, you need to keep a few things in mind:
Capabilities & features: Does the platform ghave lal the features you need now and might meed in the future?
Reliability: Ask for their average uptime last year. Exotel’s average uptime in 2020 was more than 99.95%
Free trial: Do they have a free trial? It’s important to try a product before you purchase it and see how well it works for you, how easy it is yo use, etc.
Pricing: What plans do they have? Is their pricing transparent?
Yes, you don’t need to purchase bulky equipment to use a call phone system - all you need is a phone to start making and receiving calls
Exotel is one of the most reliable cloud phone systems in Asia - in 2020, our uptime was north of 99.95%.