{"id":457392,"date":"2024-05-21T06:59:05","date_gmt":"2024-05-21T06:59:05","guid":{"rendered":"https:\/\/exotel.com\/sa\/?post_type=newsroom&p=457392"},"modified":"2024-07-26T05:51:32","modified_gmt":"2024-07-26T05:51:32","slug":"generative-ai-and-agenoids-transforming-customer-engagement-in-the-digital-age","status":"publish","type":"newsroom","link":"https:\/\/exotel.com\/sa\/en\/newsroom\/generative-ai-and-agenoids-transforming-customer-engagement-in-the-digital-age\/","title":{"rendered":"Generative AI and agenoids: Transforming customer engagement in the digital age"},"content":{"rendered":"
\n

Gen AI steps in to tackle these challenges head-on by dismantling data silos, integrating diverse information sources, and humanizing conversations to construct a unified customer conversational profile. This holistic perspective empowers businesses to comprehend the entire customer journey, facilitating more informed decision-making. By extracting valuable context from unstructured sources like calls, messages and chat transcripts, Gen AI enables businesses to proactively deliver personalized conversations and anticipate customer needs.<\/span><\/p>\n<\/div>\n","protected":false},"featured_media":450462,"template":"","tags":[],"newsroom-category":[1079],"components":[680,385,384,175],"class_list":["post-457392","newsroom","type-newsroom","status-publish","has-post-thumbnail","hentry","newsroom-category-genai","components-custom-html-code-2","components-newsroom-about-content-section","components-newsroom-banner-section","components-06-customers-exo"],"acf":[],"yoast_head":"\nGenerative AI and agenoids: Transforming customer engagement in the digital age<\/title>\n<meta name=\"description\" content=\"WhatsApp's has recent introduced the calling features for businesses. Experts in the communications sector believe it will focus on "contextual calling" rather than disrupting toll-free customer service lines used by large enterprises.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exotel.com\/sa\/en\/newsroom\/generative-ai-and-agenoids-transforming-customer-engagement-in-the-digital-age\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Generative AI and agenoids: Transforming customer engagement in the digital age\" \/>\n<meta property=\"og:description\" content=\"WhatsApp's has recent introduced the calling features for businesses. 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