





{"id":457302,"date":"2024-07-12T11:11:05","date_gmt":"2024-07-12T11:11:05","guid":{"rendered":"https:\/\/exotel.com\/sa\/?post_type=blog&#038;p=457302"},"modified":"2024-07-19T07:14:08","modified_gmt":"2024-07-19T07:14:08","slug":"exotel-product-updates-enhancing-communication-solutions","status":"publish","type":"blog","link":"https:\/\/exotel.com\/sa\/en\/blog\/exotel-product-updates-enhancing-communication-solutions\/","title":{"rendered":"Exotel Product Updates: Enhancing Communication Solutions | July 2024"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body><p><span style=\"font-weight: 400;\">Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience, continues to innovate and enhance its offerings to meet businesses&rsquo; dynamic needs. In July 2024, Exotel introduced several significant updates to improve communication workflow efficiency, flexibility, and security. This blog highlights the key product updates and features shipped in June, providing a detailed look at how they benefit businesses.<\/span><\/p>\n<h2><span style=\"color: #003366;\"><b>WhatsApp Authentication Templates<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Exotel has introduced WhatsApp authentication templates, a powerful tool for sending One-Time Passwords (OTPs) and delivery codes. These templates offer several key features:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-457303\" src=\"https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/WhatsApp-Authentication-Templates.png\" alt=\"WhatsApp Authentication Templates\" width=\"1600\" height=\"1238\" srcset=\"https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/WhatsApp-Authentication-Templates.png 1600w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/WhatsApp-Authentication-Templates-300x232.png 300w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/WhatsApp-Authentication-Templates-1024x792.png 1024w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/WhatsApp-Authentication-Templates-768x594.png 768w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/WhatsApp-Authentication-Templates-1536x1188.png 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Code &amp; Preset Text<\/b><span style=\"font-weight: 400;\">: Customizable templates that include both the OTP code and preset text to ensure clarity and consistency.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Security Disclaimers<\/b><span style=\"font-weight: 400;\">: Automatic inclusion of security disclaimers to enhance user trust.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Expiry Warnings<\/b><span style=\"font-weight: 400;\">: Notifications for the expiry of OTPs to ensure timely usage.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Buttons for Convenience<\/b><span style=\"font-weight: 400;\">: Options for one-tap autofill, zero-tap, and copy code to streamline the user experience.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These templates significantly enhance security, user experience, and flexibility, making it easier for businesses to implement secure authentication processes.<\/span><\/p>\n<h2><span style=\"color: #003366;\"><b>ECC Data Center Configurations<\/b><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-457317\" src=\"https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Data-Center-Configurations.png\" alt=\"\" width=\"2878\" height=\"1570\" srcset=\"https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Data-Center-Configurations.png 2878w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Data-Center-Configurations-300x164.png 300w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Data-Center-Configurations-1024x559.png 1024w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Data-Center-Configurations-768x419.png 768w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Data-Center-Configurations-1536x838.png 1536w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Data-Center-Configurations-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2878px) 100vw, 2878px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Exotel has introduced native support for Exotel&rsquo;s Legs Platform, enabling businesses with inbuilt telephony failovers, streaming and a host of other features. Legs Platform Data Centers (DCs) can now be configured directly into the Contact Center, enabling-&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>DC Creation and Mapping<\/b><span style=\"font-weight: 400;\">: The ability to create and manage DC connections and allocate DIDs to each configured DC<\/span><b>User&nbsp; Mapping<\/b><span style=\"font-weight: 400;\">: Map users to Data Centers to optimize connections and costs and ensure TRAI compliance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>DID Configuration:<\/b><span style=\"font-weight: 400;\"> Map DIDs to particular campaigns to improve connectivity so that the configured number(s) appear on the customer&rsquo;s caller ID.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These configurations help businesses control costs, increase connectivity, and ensure compliance with data management regulations, providing greater flexibility in deployment.<\/span><\/p>\n<h2><span style=\"color: #003366;\"><b>Contact Centre Features<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Exotel has also introduced updates on <a href=\"https:\/\/exotel.com\/products\/contact-center\/\">contact centre features<\/a> designed to improve business operations and enhance customer interactions.<\/span><\/p>\n<h3><b>&rarr; Voice Toolbar Enhancements<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The voice toolbar has been enhanced with new functionalities for manual notification triggers. Key features include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Configurable Templates:<\/b><span style=\"font-weight: 400;\"> Templates can be uploaded once and then enabled for each individual campaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Configurable Channels<\/b><span style=\"font-weight: 400;\">: The ability to configure different communication channels to send notifications across SMS, Whatsapp and Email<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Notification Previews<\/b><span style=\"font-weight: 400;\">: Preview notifications before sending to ensure accuracy and relevance.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The feature enables your agents to service various use cases, during or after the call with the customer, such as sharing documents, links, appointment confirmations, product collaterals etc.<\/span><\/p>\n\n        <section id=\"cta-wth-bg\" class=\"blog-new-strip-section-with-center-heading-bg ptb-30\">\n            <div class=\"blog-new-strip-banner\">\n                <h6 class=\"blog-strip-head rightspace\">\n                    Ubers triumph in enhancing connectivity for 2 Million daily calls powering uninterrupted journeys with Exotel\n                <\/h6>\n            <\/div>\n            <div class=\"blog-cta-flex\">\n                <a href=\"\/case-studies\/uber\/\" class=\"white-cta\">Read Case Study<\/a>\n            <\/div>\n        <\/section>\n        <h3><b>&rarr; Manual SMS from Voice Toolbar<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-457315\" src=\"https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Manual-SMS-from-Voice-Toolbar.png\" alt=\"\" width=\"2876\" height=\"1466\" srcset=\"https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Manual-SMS-from-Voice-Toolbar.png 2876w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Manual-SMS-from-Voice-Toolbar-300x153.png 300w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Manual-SMS-from-Voice-Toolbar-1024x522.png 1024w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Manual-SMS-from-Voice-Toolbar-768x391.png 768w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Manual-SMS-from-Voice-Toolbar-1536x783.png 1536w, https:\/\/exotel.com\/sa\/wp-content\/uploads\/sites\/8\/2024\/07\/Manual-SMS-from-Voice-Toolbar-2048x1044.png 2048w\" sizes=\"auto, (max-width: 2876px) 100vw, 2876px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">A new feature allows for manual SMS triggering directly from the voice toolbar. This feature includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Template Selection<\/b><span style=\"font-weight: 400;\">: Choose from pre-defined SMS templates.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customisable Messages<\/b><span style=\"font-weight: 400;\">: Tailor messages to specific customer needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Immediate Sending<\/b><span style=\"font-weight: 400;\">: Send messages during or after calls for timely communication.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This feature enhances communication capabilities, allowing for more personalized and efficient customer interactions.<\/span><\/p>\n<h2><span style=\"color: #003366;\"><b>WebRTC Geo Location<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Exotel has added a failover feature to ensure optimum connectivity over <a href=\"https:\/\/exotel.com\/webrtc\/\">WebRTC<\/a> or browser-based callsr. This feature offers:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Geolocation-based Routing<\/b><span style=\"font-weight: 400;\">: Automatically routes calls based on the agent&rsquo;s and customer&rsquo;s geographical location.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>GeoLocation Failover-<\/b><span style=\"font-weight: 400;\"> Agents will automatically connect to secondary servers (usually over a secondary site) in case the primary media server is down.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reduced Latency<\/b><span style=\"font-weight: 400;\">: Ensures high-quality connections with minimal delays.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Operational Cost Reduction<\/b><span style=\"font-weight: 400;\">: Optimizes call routing to reduce operational expenses.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This enhancement improves reliability and ensures seamless communication between agents and customers, providing a better overall experience.<\/span><\/p>\n<h2><span style=\"color: #003366;\"><b>Disaster Recovery (DR)<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To support business continuity, Exotel has introduced basic disaster recovery (DR) features. These features include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Config Management through Git<\/b><span style=\"font-weight: 400;\">: Manage configurations using Git for version control and collaboration.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Selective Replication<\/b><span style=\"font-weight: 400;\">: Choose specific data and configurations for replication to the DR site.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Replication via RSync<\/b><span style=\"font-weight: 400;\">: Efficient data replication using RSync to ensure data integrity and availability.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These DR features enable rapid deployment, cost control, and enhanced recovery time objectives (RTO) and recovery point objectives (RPO), ensuring businesses can maintain operations during unforeseen disruptions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike regular DR setups, Exotel DR can be scaled to full operational and functional capacity.<\/span><\/p>\n<h2><span style=\"color: #003366;\"><b>Tenant-wise Storage Configuration for Archived Call Recordings (VLA)<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Exotel has introduced new features for tenant-wise storage configurations, offering more control and flexibility for businesses. Key features include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tenant-level Configuration<\/b><span style=\"font-weight: 400;\">: Configure storage settings at the tenant level for better management.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Near Real-time Call Recording Export<\/b><span style=\"font-weight: 400;\">: Export call recordings in near real-time for compliance and analysis.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Multi-tenancy Support<\/b><span style=\"font-weight: 400;\">: Support for multiple tenants within a single system, ensuring efficient resource utilization.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These features allow businesses to manage storage requirements effectively, control costs, and improve compliance and analytics.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This feature further enables the ability for each Public Cloud (Emerge\/ Engage) customer to archive these recordings in a location of their choice, for the duration they desire, further boosting compliance and cost savings.<\/span><\/p>\n\n        <section id=\"cta-wth-bg\" class=\"blog-new-strip-section-with-center-heading-bg-1 ptb-30\">\n            <div class=\"blog-new-strip-banner\">\n                <h6 class=\"blog-strip-head rightspace\">\n                    Transform the way you engage with your customers\n                <\/h6>\n            <\/div>\n            <div class=\"blog-cta-flex\">\n                <a href=\"\/request-a-demo\/\" class=\"white-cta\">Request Demo<\/a>\n            <\/div>\n        <\/section>\n        <h2><span style=\"color: #003366;\"><b>Alignment and Programs<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Exotel is committed to aligning its future enhancements with customer needs and industry trends. Key programs include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Security Measures<\/b><span style=\"font-weight: 400;\">: Continuously improving security features to protect user data.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer Feedback Integration<\/b><span style=\"font-weight: 400;\">: Incorporating customer feedback to refine and enhance products.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Partnerships and Integrations<\/b><span style=\"font-weight: 400;\">: Building partnerships and integrations with other platforms to provide a seamless experience.<\/span><\/li>\n<\/ul>\n<h4><b>Conclusion<\/b><\/h4>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/exotel.com\/\">Exotel&rsquo;s<\/a> commitment to innovation and excellence is evident in the recent product updates and features introduced in June 2024. From enhanced communication tools to robust disaster recovery options, these updates provide businesses with the tools they need to thrive in an ever-evolving digital landscape. Stay tuned for more exciting developments as Exotel continues to pave the way for seamless and efficient communication solutions.<\/span><\/p>\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience, continues to innovate and enhance its offerings to meet businesses&rsquo; dynamic needs. In July 2024, Exotel introduced several significant updates to improve communication workflow efficiency, flexibility, and security. This blog highlights the key product updates and features shipped in June, [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":457319,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"tags":[1219],"blog-category":[228],"components":[],"class_list":["post-457302","blog","type-blog","status-publish","has-post-thumbnail","hentry","tag-product-updates","blog-category-technology-and-roadmap"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Exotel Product Updates: Enhancing Communication Solutions | July 2024 - Saudi Arabia<\/title>\n<meta name=\"description\" content=\"Exotel&#039;s recent updates include a range of new features designed to streamline communication processes and improve overall user experience. 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