{"id":454187,"date":"2024-03-11T08:52:57","date_gmt":"2024-03-11T08:52:57","guid":{"rendered":"https:\/\/exotel.com\/sa\/?post_type=blog&p=454187"},"modified":"2024-03-11T11:22:49","modified_gmt":"2024-03-11T11:22:49","slug":"how-ai-and-tech-are-shaping-the-next-era-of-automotive-services","status":"publish","type":"blog","link":"https:\/\/exotel.com\/sa\/en\/blog\/how-ai-and-tech-are-shaping-the-next-era-of-automotive-services\/","title":{"rendered":"Driving the Future: How AI and Tech Are Shaping the Next Era of Automotive Services in India"},"content":{"rendered":"\n

Introduction<\/b><\/span><\/h2>\n

The automotive industry is going through big changes right now, thanks to new technology, what people want, and new rules. These changes are affecting everything about automobiles  – how they’re designed, made, sold, and taken care of. According to Markets & Markets<\/a>, the <\/span>global automotive market <\/span>was worth $280 billion in 2022 and is expected to increase to $370 billion by 2027.<\/span><\/p>\n

Current Landscape<\/b><\/span><\/h2>\n

Automobile services constitute a significant source of revenue within the industry. These services not only contribute substantially to overall income but also open doors for enterprises to upsell and cross-sell a variety of products aimed at enhancing vehicle performance. The automotive service sector encompasses a wide array of vehicles, spanning from two-wheelers to four-wheelers, catering to both personal and commercial needs.<\/span><\/p>\n

Service costs can fluctuate significantly, ranging from INR 1,000 for two-wheelers to INR 30,000 for heavy commercial vehicles. The revenue realization process commences when customers request service appointments and extends through the delivery of serviced vehicles. In the case of personal four-wheelers, car company service centers tend to exhibit a moderate level of organization, striving to promptly schedule services and maintain consistent customer communication.<\/span><\/p>\n

However, the scenario becomes less structured when dealing with two-wheelers, commercial vehicles, or other non-personal vehicles. Typically, authorized service centers receive attention during the first 2-3 years, after which a shift towards local service centers becomes prevalent.<\/span><\/p>\n

Reasons and Threats<\/b><\/span><\/p>\n

Numerous factors contribute to the challenges faced by authorized service centers:<\/span><\/p>\n