{"id":434926,"date":"2017-12-21T13:24:38","date_gmt":"2017-12-21T13:24:38","guid":{"rendered":"https:\/\/exotel.com\/sa\/?post_type=blog&p=434926"},"modified":"2024-04-29T14:57:35","modified_gmt":"2024-04-29T14:57:35","slug":"sebi-call-recording-mandate","status":"publish","type":"blog","link":"https:\/\/exotel.com\/sa\/en\/blog\/sebi-call-recording-mandate\/","title":{"rendered":"What to Look for When You Set Up Call Recording as per SEBI Call Recording Mandate"},"content":{"rendered":"\n
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Securities and Exchange Board (SEBI) of India has issued a new mandate. The circular on call recording states that stockbrokers need to keep a legally verifiable record of the orders placed by clients effective Jan 1, 2018. The SEBI call recording mandate is to prevent unauthorized trading activity.Stringent regulations are in place to ensure that there is no ambiguity from either side.<\/p>\n

In the case of a dispute, SEBI call recording mandate states that the burden of proof will be on the broker. The evidence could be a written record, an email, a text message or a call recording. Given that most customers call brokers over the phone for orders, having a phone system that can record conversations is inevitable.<\/p>\n

How to evaluate a business phone system (as per SEBI call recording mandate)<\/strong><\/h2>\n

There are a lot of choices in the market today if you’re thinking of implementing the SEBI mandate for call recordings. Here is a short guide that will help you understand the most important parameters to look for when you’re picking a business phone system to record phone calls.<\/p>\n

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The most obvious requirement first – call recording<\/strong><\/h3>\n

The basic premise of the SEBI call recording mandate is call recording. The system you set up must allow you to record all voice calls that you make and receive. These recordings must also be stored in a secure location. Retrieving these recordings should also be a simple process without having to involve experts. Cloud telephony can help you with all of this.<\/p>\n

Some questions to ask your potential cloud telephony partner:<\/em><\/p>\n<\/div>\n