Resource – Whitepapers

A buying guide to choose a secure SMS Provider

From a decade of learning with the best and offering leading security standards for the largest of players across e-commerce, marketplaces and logistics, we put together a handy playbook to help you make an informed choice.

Cloud Telephony for Healthcare

As the number of healthcare consumers increase daily, the conventional hospital phone systems are simply not sufficient for patient support. This whitepaper gives a deep insight into how cloud telephony is helping in tranforming patient communication in the healthcare industry.

How Exotel can help organizations with PDPA compliance

Personal Data Protection Act (PDPA) stands for the right of the consumers to have their data protected. This whitepaper focuses on PDPA and how organizations can work with Exotel to ensure data privacy of the customer.

COD verification

Cutting operational losses with COD verification

Cash on delivery is an innovation that has enabled many businesses to reach every big and small corner of the country alike. This white paper helps understand the ways in which COD is a boon to various segments.

Moving your business communication to the Cloud

Cost of moving Your Business Communication to the Cloud

Cloud Telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.

Boosting Customer Experience for Legacy Systems Through Automation

A leading online ticketing platform cuts 60% of its cost simply by automating the incoming support center on top of existing legacy systems. This layer of automation has helped them cut down on the workforce by 30 agents, and also provide quicker and better customer experience.

exotel - last mile delivery

Cloud Telephony for Last Mile Delivery Operations

With a boom in the e-commerce sector, last-mile delivery is garnering a lot of attention. And it does not entail only faster deliveries. This white paper aims to look into bridging the gap of communication between the customer and the company in delivering the product.

Cloud telephony for Marketplaces

With marketplaces that connect buyers and sellers, a phone call is a very important bridge. This whitepaper tells you how a marketplace can take the guesswork out of their calls and work with metrics that make sense.

Mobile Number Masking

Mobile numbers have become a person’s identity. The onus is on businesses to ensure that the privacy of their customers is protected. This whitepaper gives you details why this is necessary.


Make your Collections Team More Efficient & Improve Debt Recovery With Cloud Communications

Does customer engagement factor in as a key challenge in your march to hit debt recovery targets by your collection teams? Poor response rates to calls and agents caught having to place routine calls are key contributing factors. Leading BFSI and NBFC enterprises using our cloud communication solution share how they have been able to overcome these challenges.

Automated Calls vs SMS Reminders why calls win

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages.
This white paper helps understand the unique ways in which automated calls can be used for reminders.