Call reminders are an effective way of communicating something urgent with customers. You can easily schedule calls at specific time intervals.
SMSes are an non-intrusive way of reminding customers about their upcoming appointments. You can personalise it by utilising customised sender-ID, including website URLs and more.
Schedule appointment reminders at specific intervals automatically using our reminder software.
Utilise Smart IVR and dynamic URLs to track appointment confirmation.
Track the status of all the appointments in real-time using our documented APIs.
Every appointment missed or failed delivery attempt is lost revenue. Reminders are crucial in reducing no-shows which prevents business from losing revenue.
Reminders not only ensures sales for businesses but for greater customer experiences by bridging the communication gap between both parties.
It makes teams more efficient by removing the need for manually scheduling.
Hospitals can utilise appointment reminders to remind patients about their upcoming appointment or about scheduling the next appointment.
Reminders are an effective way for spa, salons and gyms to remind customers about their next class or appointment.
Reminders can be used to inform customers regarding the last service due date or when a service is completed.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter