There’s so much going on in everyone’s life that it’s very hard to keep track of everything. Be it paying bills, appointments or about the delivery consignment arriving the next day. Hence reminders are critical to keep customers informed about important events.
Calling or triggering SMSes manually can become repetitive and time consuming especially when the number of customers are high. This makes reminder softwares a perfect replacement.
Call reminders are automated calls scheduled by businesses to remind their users about a certain event. All the calls can be personalised to provide customers a better experience. You can also capture additional information from the customer over IVR.
SMS reminders are messages sent by organisations to communicate about a critical event. It can be reminding about scheduled appointments, important events or a pending payment. You can automatically trigger these messages by utilizing a reminder software.
Our flexible APIs allows you to seamlessly integrate with your existing infrastructure or CRM.
Utilise multiple channels, SMS and Calls to increase your reach and engage with more customers.
Easily schedule custom campaigns by adding a list of users on our system. Just upload a sheet with the contact details to get started.
Significantly cut the time spent by employees in manual scheduling.
Every appointment missed or failed delivery attempt is lost revenue. To make sure people act in time, reminders are very crucial. They are a great way of keeping users informed.
Reminders not only ensure sales for businesses but for a superior customer experience too by bridging the communication gap.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
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