Human Harmony: The future of Customer Experience by Anil Kumar, Chief Technology Officer, Exotel

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Timestamps

  • 1:39

    GenAI is here

  • 3:37

    AI adoption worldwide

  • 4:07

    Challenges around adoption on GenAI

  • 5:48

    GenAI can be transformative

  • 11:27

    Transform NPS with CQA

  • 9:43

    Conversation context is differentiator

  • 11:15

    Elevated outcomes for our customer using GenAI

  • 16:00

    AI Assists Agents

  • 22:23

    Reducing the cost of GenAI

  • 23:08

    Exotel Overview

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