Exotel’s SMS delivery rate is quick. We have observed an improvement in our customer experience after using Exotel.
We’ve been using Exotel since BookRyde’s first baby step. It has really helped us implement and run SMS solutions seamlessly.
Exotel helps us in the entire packaging of the SMS reminders channel, thereby leaving the user delighted, satisfied, and retained with Haptik.
Our level of efficiency has drastically increased ever since we’ve started using Exotel. It’s increased by at least 3X.
A voice OTP (one-time password) is delivered over an automated voice call to enable two-factor authentication. It is usually used in case the delivery of an OTP SMS repeatedly fails. A customer can also trigger generating an OTP Voice during the OTP verification process.
Our platform delivers upto 99.94% uptime – this includes operator uptimes.
We offer best-in-class call success, voice quality and limited latency rates in the market.
You do not have to worry about seasonal spikes in OTP requests. We scale our service without you having to worry about infrastructure limits.
Our platform’s user-friendly and straightforward interface allows you to get started in less than 30 minutes.
Our platform is end-to-end secured through the ISO 27001:2013 certified information security management system.
24×7 customer support via phone, email and Twitter. In fact, when you call, we use our platform to give you the best service experience.
Know performance levels of your Voice OTP campaigns through metrics like pick up or unanswered call rates.
To allow third-party access like permitting delivery agents into secured communities, Voice OTP plays a crucial role.
For highly secure transactions like access to net banking or signing up for your product or service, use voice OTP verification.
Safely allow your customers to regain access to your service after an email address or password change using Voice OTP.
Win new business back from the right customers through a secure IVR OTP sequence to restart their services with you.
Offer a faster, yet safe login experience by considering OTPs over passwords as a real-time authentication process.
With a platform offering high service uptime, trigger a voice OTP verification call within a few seconds and improve customer engagement scores.
Gauge campaign performance by pulling reports from the platform’s dashboard or API. Test different strategies to improve results.
OTPs are usually delivered through a call in cases where SMS delivery fails. Or when a customer simply prefers to receive the OTP over a call, voice OTP verification can be used. Exotel can fetch the OTP generated by your backend system and deliver it over a call.
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It is a 2-factor authentication feature that generates an OTP and converts it to a voice message through text-to-speech technology. Delivered through an automated call, It is used to securely validate customer's interactions with a businesses' digital portals.
SMS and voice are the most commonly used methods, along with hardware keys or authenticator apps like Microsoft or Google Authenticator.
An IVR OTP is a one-time password issued by a business to make transactions through the Interactive Voice Response (IVR) mode.