An Interactive SMS prompts customers to take action by clicking on the embedded short links in the SMS. The SMS can have multiple links, and each link will be recorded as a unique event. Every click can be tracked, which can help with real-time decision making.
Seek immediate feedback about the customer’s experience with your business by adding links in the SMS to gauge their satisfaction levels
Customers can pick a convenient time slot for their appointments or deliveries by following the most fitting link
Send an SMS with different links for different time slots before reattempting a missed delivery
Banks can send an SMS to customers to authorise or decline a charge when they notice unusual account activity.
Encourages interaction from the customer as they do not bear any costs and all they have to do is click on the links
Ensure guaranteed response by adding a direct link to the page you want the customer to visit
Target customers with tailor made promotions based on their actions on the link in the SMS
Unlike calls, SMS is not an invasion of customer privacy
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.