Do more with less. With WhatsApp for business, you can reduce the number of agents required to run your call centre by resolving simple queries with WhatsApp live chat and bots.
Speed up your response & resolution times via auto-suggestions. Reduce context-switching via our omnichannel platform and resolve queries faster.
Send personalised notifications, updates and reminders to your customers on autopilot with WhatsApp Business APIs. Improve CX.
Set up WhatsApp Bots and be available at all times without having to have too many agents work round the clock.
Extend your conversations by integrating WhatsApp with other channels for connected and contextual customer experiences.
Easily set up automated responses via our drag and drop dashboard, reduce agent workload and save cost. Enable seamless bot <> agent handovers.
Connect agents and customers directly over WhatsApp. Speed up issue resolutions and conversations via auto-suggestions shown to agents contextually.
Set up automated responses and flows to accept orders from customers on WhatsApp. No human intervention is needed.
Leverage WhatsApp for user activation – set up automated reminders and next steps for customers and push them further along the buyer’s journey, one message at a time.
Be it for onboarding a customer or a new employee, automate the whole process by setting up a verification bot. Receive documents in various formats via multimedia messaging.
Confirm COD orders, set up automated order rescheduling, eliminate tickets related to order tracking by proactively setting up automated status updates for each order, and more.
Leverage WhatsApp to complete document verification, automate responses to common queries, display account balance, offer live customer support, and more.
Send seasonal offers and promotional campaigns, accept orders, send reservation updates, and more.
Leverage automated responses to help customers select the perfect policy, automate responses to common queries, send policy renewal reminders, and more.
Leverage WhatsApp to activate users, set up drip campaigns, send offers & promotional messages, and send transactional updates.
Automate document collection, offer customer service, send GTT updates, SIP reminders, account balance updates, and more.
Lend legitimacy to your business communication by interacting with customers via a verified business profile.
Help your agents speed up their responses by setting up message templates for various situations.
Set up automated greetings introducing your business, or messages for when you’re away.
Make it easy for customers to reach you on WhatsApp with web or app widgets, QR codes, ads with click to WhatsApp, wa.me links.
Send and receive documents, images, videos or other files from WhatsApp. Quickly and easily.
Put customers first by securing their data and conversations with you.
Send customers messages and collect responses via buttons – “Yes”, “No”, “Maybe”.
Access real-time analytics and reports on the number of queries resolved, agent productivity, and more.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter